VCD ITOM: Live Q&A Integration with Derdack Ops Manager & Network Node Manager

Presented by

James Maas

About this talk

Vivit Virtual Customer Days (VCD) IT Operations Management (ITOM) - Integration with Derdack Operations Manager and Network Node Manager to include Integration to Service Manager for Automatic Alerting to End Users This session will discuss when users get issues with devices, who will get notified automatically and how do we get the alert generated to the correct groups to resolve the issues. Jim also will address the differences between getting a call versus just getting an email of issues and finally on-call schedules for high end devices.

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