VCD ITOM: Critical Incident Management on the Tracks

Presented by

Doreen Jacobi, Fabian Rupprecht

About this talk

Vivit Virtual Customer Days (VCD) IT Operations Management (ITOM) - Critical Incident Management on the Tracks: Adding a Fully Automated Communication Layer to OpsBridge and SMAX Derdack is a MicroFocus Platinum Partner with enterprise customers around the globe. Our products integrate seamlessly with the MF product stack and automate manual critical communication processes. We link machine supervision, IT monitoring like OpsBridge or helpdesk like SMAX directly with the right engineer, allowing our customers to e.g. increase efficiency of their callouts by 95% or reduce their downtime by 60%. This session is a hands-on session showcasing specific customer scenarios and workflows on our products.

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