Kevin Lees, Principal Architect, Cloud Operations Center of Excellence and Kurt Milne, Director Cloud Ops Programs, VMware
IT users and business managers are increasingly working around IT to procure cloud services. IT can maintain its position IT as the preferred service provider by making improvements in 5 key areas. This presentation will highlight changes that help enterprise IT operations regain control and effectively manage service delivery with a hybrid mix of computing environments. Steps include on-demand services, hybrid provisioning, proactive operations, policy-based control, and IT financial management.