Service Initiation: Understanding the People and Process Behind the Portal

David Crane, Cloud Operations Consulting Architect and Kurt Milne, Director Cloud Ops Programs, VMware
Self-service on demand service provisioning is a great way for enterprise IT to address the needs of increasingly tech savvy and impatient users. You have a cloud. You have a cool catalog tool. Now what? Much of the work that used to happen after a service request, now has to happen before a service is added to the catalog. We'll dig into the good stuff behind the technology including key concepts related to being a service broker in a hybrid world, as well as a cloud optimized approach for managing a service pipeline. We will specifically highlight four interesting IT roles that help optimize this approach.
Apr 10 2013
48 mins
Service Initiation: Understanding the People and Process Behind the Portal
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  • Service Initiation: Understanding the People and Process Behind the Portal Recorded: Apr 10 2013 48 mins
    Self-service on demand service provisioning is a great way for enterprise IT to address the needs of increasingly tech savvy and impatient users. You have a cloud. You have a cool catalog tool. Now what? Much of the work that used to happen after a service request, now has to happen before a service is added to the catalog. We'll dig into the good stuff behind the technology including key concepts related to being a service broker in a hybrid world, as well as a cloud optimized approach for managing a service pipeline. We will specifically highlight four interesting IT roles that help optimize this approach.
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People, process, organization & governance for the cloud era
Virtualization, abstraction, and automation create an environment that helps IT increase agility while reducing costs. But while working with some of the most successful implementations around the globe, VMware has discovered that IT organizations must evolve IT operations in order to capture the greatest benefit from cloud computing. Not only their technology architecture and tools. But also the people, process, organization and governance that help optimize use of the technology.

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  • Title: Service Initiation: Understanding the People and Process Behind the Portal
  • Live at: Apr 10 2013 3:00 pm
  • Presented by: David Crane, Cloud Operations Consulting Architect and Kurt Milne, Director Cloud Ops Programs, VMware
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