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Service Initiation: Understanding the People and Process Behind the Portal

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David Crane, Cloud Operations Consulting Architect and Kurt Milne, Director Cloud Ops Programs, VMware
Self-service on demand service provisioning is a great way for enterprise IT to address the needs of increasingly tech savvy and impatient users. You have a cloud. You have a cool catalog tool. Now what? Much of the work that used to happen after a service request, now has to happen before a service is added to the catalog. We'll dig into the good stuff behind the technology including key concepts related to being a service broker in a hybrid world, as well as a cloud optimized approach for managing a service pipeline. We will specifically highlight four interesting IT roles that help optimize this approach.
Apr 10 2013
48 mins
Service Initiation: Understanding the People and Process Behind the Portal
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  • Title: Service Initiation: Understanding the People and Process Behind the Portal
  • Live at: Apr 10 2013 3:00 pm
  • Presented by: David Crane, Cloud Operations Consulting Architect and Kurt Milne, Director Cloud Ops Programs, VMware
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