Ian Clayton & Paul Chapman share lessons on delivering IT as a Service

Presented by

Ian Clayton, Author USMBOK, Pioneer Outside-In Thinking; Paul Chapman, VMware VP Global Infrastructure

About this talk

Ian Clayton is an ITSM industry veteran who co-founded itSMF, authored USMBOK, will share real-world lessons learned from coaching hundreds of companies who moved to a winning service perspective. Paul Chapman, VMware’s Vice President Global Infrastructure & Cloud Operations, led VMware’s own IT service delivery transformation based on cloud infrastructure capabilities and will talk about the millions saved and development accelerated via this transformation. Outside-in thinking is needed to give IT a winning strategy. But inside-out leadership is required to make the changes that enable successful execution. Listen to this webcast to get real advice on what it takes for you to successfully deliver IT as a Service in the cloud era.

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Virtualization, abstraction, and automation create an environment that helps IT increase agility while reducing costs. But while working with some of the most successful implementations around the globe, VMware has discovered that IT organizations must evolve IT operations in order to capture the greatest benefit from cloud computing. Not only their technology architecture and tools. But also the people, process, organization and governance that help optimize use of the technology.