Browse communities
Browse communities
Presenting a webinar?

Service Catalog: The Critical Element of Service Delivery in the Cloud Era

Rohan Kalra, VMware Cloud Architect; Jason Holmberg, Senior Product Manager, VMware
The Service catalog is key to successfully delivering IT infrastructure as a service to your organization. For a cloud environment, we will provide practical guidance on creating the building blocks of a Service catalog : automation, policies, governance, and access control. We will discuss how to assemble these building blocks in a way that results in an effective Service Catalog for users and enables you to manage the complete lifecycle of IT services.
Nov 14 2013
44 mins
Service Catalog: The Critical Element of Service Delivery in the Cloud Era
Join us for this summit:
More from this community:

IT Service Management

  • Live and recorded (2380)
  • Upcoming (44)
  • Date
  • Rating
  • Views
  • Join us this week for a special 30-minute live session on how RingCentral integrates with Zendesk for improved workflow and increased productivity.

    Tune in every Friday for RingCentral Live. We’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session also features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.
  • Sutter Health is a not-for-profit health system serving more than 100 communities in Northern California. Each year its 5,000 physicians care for more than 10 million outpatient visits and discharge more than 200,000 in-patients.

    As healthcare systems transition from “fee for service” to “fee for value” reimbursement models, there is an increasing focus to drive down 30-day re-admission rates, particularly for high risk patients. To this end, Sutter Health is piloting Project RED (Re-engineered Discharge) which leverages predictive analytics to identify high-risk patients and then prescribes alternative discharge workflows aimed at lowering the risk of re-admission.

    Join us as Kristen Wilson-Jones, Sutter RD&D CTO, shares how Sutter Health has leveraged MuleSoft’s Anypoint Platform in an orchestrated plecosystem of technologies to power Project RED by enabling real-time patient risk scoring, clinical workflow management and bi-directional integration with Epic.

    Topics covered
    -------------------
    + How Sutter Health is lowering 30-day re-admission rates by re-engineeing clinical workflows
    + The need for connectivity to enable workflow re-design
    + Best practice in moving from an application-centric to a data object-centric connectivity approach
  • To realize the full benefits of the cloud, you must choose a cloud that fits your needs and supports your organization’s cloud workloads. In this webinar, we will discuss the results of a Forrester Consulting study that show why capacity management is essential to your cloud transformation strategy. You will learn how capacity optimization tools manage workloads in the cloud and help you:

    • Gain visibility into capacity utilization at the resource, service, and business level.
    • Support timely decision-making on IT investments.
    • Increase agility, reduce IT costs, and minimize risks.

    Learn how capacity management will help you understand and optimize your environment to support effective decision-making aligned to business priorities.
  • To realize the full benefits of the cloud, you must choose a cloud that fits your needs and supports your organization’s cloud workloads. In this webinar, we will discuss the results of a Forrester Consulting study that show why capacity management is essential to your cloud transformation strategy. You will learn how capacity optimization tools manage workloads in the cloud and help you:

    • Gain visibility into capacity utilization at the resource, service, and business level.
    • Support timely decision-making on IT investments.
    • Increase agility, reduce IT costs, and minimize risks.

    Learn how capacity management will help you understand and optimize your environment to support effective decision-making aligned to business priorities.
  • Link-Solutions is comprised of hand-held test and cloud based reporting. On the hand-held test side LinkSprinter and LinkRunner AT perform varying levels of testing capability but both offer automated reporting to the same Link-Live Cloud Service. Within the Link-Live Cloud Service dashboard you’ll see every test appear on the dashboard as it occurs providing better job visibility and project control as you can easily keep track of who is testing what, where and when. Attend this webcast to find out how this adaptable toolset can help your organization
  • This webinar will show you how we used some specific tools and techniques to identify where problem management was failing and how a poor incident management process was the root cause.
  • Gartner has predicted 18-20% growth in SaaS market, and expects it to hit US $22.1 billion by the year 2015. They have also measured that SaaS adoption rate has increased many fold in the last few years (almost 71% of enterprises use SaaS solutions).

    SaaS has come a long way from “hype” to “norm”. The key to this change is the confidence that has been built by the cloud/SaaS community by providing enterprise class security. Since, SaaS model of delivery has become a defacto standard of delivering products it’s critical for software providers to ensure that their SaaS product meets the required industry security standards. In this webinar, we will address the security aspects related to architecture, deployment and management of SaaS solutions.

    Key Takeaways:
    • Security considerations in each of the architecture layers
    • Data isolation risks and mitigation plans
    • Overview of CWE/SANS and OWASP Security threats
    • Data retention and termination policies
    • Infrastructure and cloud related security risks and solutions
  • Ineffective new product development (NPD) pipeline management is a condition that affects many organizations looking for sustainable results from their new product efforts. In most cases, organizations struggle to understand what the symptoms they experience are telling them about their pipeline, and how to focus their energy on initiatives that will make the most impact. In this webcast, CA and Kalypso will review the most common indicators of a faulty NPD process and help diagnose the causes.

    Attendees will learn:
    - The common pain points and symptoms that indicate poor NPD pipeline management
    - Why organizations experience these symptoms, and the underlying causes that produce these pains
    - How to tailor portfolio management principles to treat the symptoms of poor NPD pipeline management, including example that illustrates how portfolio management can drive sustainable results
  • Ineffective new product development (NPD) pipeline management is a condition that affects many organizations looking for sustainable results from their new product efforts. In most cases, organizations struggle to understand what the symptoms they experience are telling them about their pipeline, and how to focus their energy on initiatives that will make the most impact. In this webcast, CA and Kalypso will review the most common indicators of a faulty NPD process and help diagnose the causes.

    Attendees will learn:
    - The common pain points and symptoms that indicate poor NPD pipeline management
    - Why organizations experience these symptoms, and the underlying causes that produce these pains
    - How to tailor portfolio management principles to treat the symptoms of poor NPD pipeline management, including example that illustrates how portfolio management can drive sustainable results
  • There are more costs to your phone system than you think. From capital expenditures to software upgrades, your phone system could be costing you. Join Matt McGinnis, Senior Director of Product Marketing at RingCentral, as he discusses the total cost of ownership (TCO) of an on-premise phone system and how you can see up to a 70% savings on your phone bill.
  • Channel
  • Channel profile
  • Problem and Incident Management for the Cloud - What to Do & How to Get Started Recorded: Dec 12 2013 46 mins
    Rich Benoit, Consulting Architect, Cloud Ops and Kurt Milne, Director CloudOps Programs, VMware
    Imagine having the control and visibility of your IT infrastructure that your business units want and expect you to have? Cloud, with its additional layers, looks even more challenging. We'll share with you 5 lessons that we learned in managing clouds. We'll discuss how organizations need to change their people, processes, and tools to harness the power of private clouds.

    We’ll describe the changes needed within these three key areas:
    - People – New, specialized roles are needed with new skills
    - Process – Enable Event, Incident, and Problem Management need to occur all within the same cycle
    - Tools – Analytics need to be implemented to instrument and provide visibility into the cloud environment

    We'll also describe the 'bite-size' steps teams can take to: achieve shorter MTR, attain SLA levels, and free IT staff from ‘keeping the lights on’ to focus on innovation.

    Speakers: Rich Benoit: VMware Cloud Ops architect with 25 years of experience specializing in proactive operations with hands-on, front line experience running systems at major banks and manufacturing companies. Kurt Milne: Cloud Ops professional with 20+ years experience in various executive management and engineering positions at VMware, IT Process Institute, Hewlett Packard, BMC Software, Remedy, and Extricity.
  • Service Catalog: The Critical Element of Service Delivery in the Cloud Era Recorded: Nov 14 2013 44 mins
    Rohan Kalra, VMware Cloud Architect; Jason Holmberg, Senior Product Manager, VMware
    The Service catalog is key to successfully delivering IT infrastructure as a service to your organization. For a cloud environment, we will provide practical guidance on creating the building blocks of a Service catalog : automation, policies, governance, and access control. We will discuss how to assemble these building blocks in a way that results in an effective Service Catalog for users and enables you to manage the complete lifecycle of IT services.
  • Automated Provisioning - A Transformative Part of Delivering IT as a Service Recorded: Oct 10 2013 37 mins
    Kurt Milne, Director - CloudOps Programs, VMware
    What if you could provision a working copy of Oracle ERP with web portals at the click of a button? Or automate provisioning and de-provisioning applications and thousands of virtual machines per hour? VMware IT uses blueprints with cloud automation and management capabilities to automate provisioning on our private cloud. The results have been transformative, and have direct impact on many functions across our business. Overall, our investment in agile infrastructure with automated provisioning capabilities in a private cloud environment -- has resulted in improved business agility, lowered IT costs, and improved service quality.

    In this webcast we’ll share how new automated provisioning capabilities help VMware Enterprise IT group deliver IT as a Service. And we’ll share what VMware IT has learned from using our own technology. We’ll highlight how automated provisioning is transforming ITSM functions related to delivering on-demand services, shifting work upstream, eliminating tailored infrastructure, and re-provisioning instead of repair.
  • Monitoring Metrics – Leveraging Predictive Analytics to Optimize IT Response Recorded: Sep 11 2013 41 mins
    Rich Benoit, Consulting Architect, Cloud Ops and Kurt Milne, Director CloudOps Programs, VMware
    Today’s tech savvy digital natives have little patience for performance issues. However, IT system monitoring is reactive, incomplete, and doesn’t focus on what users experience. We will show you how proactive monitoring with analytics can help you understand and take action before users are impacted:

    1. Monitor the metrics that better reflect the user experience
    2. Use more realistic metrics to avoid alert storms and trigger automated response
    3. Improve your ITSM processes such as incident and problem management

    We will also show you how to shift to proactive monitoring. Traditionally, monitoring has been used to identify an incident after it occurs. We will tell you how to implement predictive analytics to spot performance issues before your customers do.
  • CloudOps Survey Findings - a Live Panel Recorded: Jul 30 2013 59 mins
    John Dixon, Architect; Chris Silene, Director IT Dolby Labs; Andrea Mauro, IT Consultant; Edward Newman, Cloud Services
    Hear our panelists discuss and debate the findings from this international, 3rd party in-depth survey of IT managers transforming their IT organizations for the cloud.

    Over 400 practitioners were surveyed about how they transformed IT operations as they moved to cloud computing. Our panelists will debate the pros and cons of the different paths that organizations traveled to Operations transformation. They'll contrast the different use cases practitioners focused on. They'll discuss how users’ views on IT Operations transformation changed as they transformed their groups. Most importantly, we'll share the ROI they achieved from their changes. Watch as our panelists debate and comment on the findings from this major survey.
  • Ian Clayton & Paul Chapman share lessons on delivering IT as a Service Recorded: Jul 23 2013 52 mins
    Ian Clayton, Author USMBOK, Pioneer Outside-In Thinking; Paul Chapman, VMware VP Global Infrastructure
    Ian Clayton is an ITSM industry veteran who co-founded itSMF, authored USMBOK, will share real-world lessons learned from coaching hundreds of companies who moved to a winning service perspective. Paul Chapman, VMware’s Vice President Global Infrastructure & Cloud Operations, led VMware’s own IT service delivery transformation based on cloud infrastructure capabilities and will talk about the millions saved and development accelerated via this transformation.

    Outside-in thinking is needed to give IT a winning strategy. But inside-out leadership is required to make the changes that enable successful execution. Listen to this webcast to get real advice on what it takes for you to successfully deliver IT as a Service in the cloud era.
  • Service Initiation: Understanding the People and Process Behind the Portal Recorded: Apr 10 2013 48 mins
    David Crane, Cloud Operations Consulting Architect and Kurt Milne, Director Cloud Ops Programs, VMware
    Self-service on demand service provisioning is a great way for enterprise IT to address the needs of increasingly tech savvy and impatient users. You have a cloud. You have a cool catalog tool. Now what? Much of the work that used to happen after a service request, now has to happen before a service is added to the catalog. We'll dig into the good stuff behind the technology including key concepts related to being a service broker in a hybrid world, as well as a cloud optimized approach for managing a service pipeline. We will specifically highlight four interesting IT roles that help optimize this approach.
  • 5 Key Steps to Effective IT Ops in a Hybrid World Recorded: Mar 20 2013 49 mins
    Kevin Lees, Principal Architect, Cloud Operations Center of Excellence and Kurt Milne, Director Cloud Ops Programs, VMware
    IT users and business managers are increasingly working around IT to procure cloud services. IT can maintain its position IT as the preferred service provider by making improvements in 5 key areas. This presentation will highlight changes that help enterprise IT operations regain control and effectively manage service delivery with a hybrid mix of computing environments. Steps include on-demand services, hybrid provisioning, proactive operations, policy-based control, and IT financial management.
People, process, organization & governance for the cloud era
Virtualization, abstraction, and automation create an environment that helps IT increase agility while reducing costs. But while working with some of the most successful implementations around the globe, VMware has discovered that IT organizations must evolve IT operations in order to capture the greatest benefit from cloud computing. Not only their technology architecture and tools. But also the people, process, organization and governance that help optimize use of the technology.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Service Catalog: The Critical Element of Service Delivery in the Cloud Era
  • Live at: Nov 14 2013 6:00 pm
  • Presented by: Rohan Kalra, VMware Cloud Architect; Jason Holmberg, Senior Product Manager, VMware
  • From:
Your email has been sent.
or close
You must be logged in to email this