Case Studies: Moving Content to Dynamic DITA XML

One of our most popular presenters is back to do a European time-zone-friendly webinar! Twenty-five years ago, providing product documentation in Portable Document Format (PDF) was a giant leap forward. PDF allowed us to share documentation with others without losing formatting information, and to collaborate on document review -- two things that were difficult, if not next to impossible -- before PDF was introduced. But things have changed drastically since then. Today, customers expect more than properly formatted information. They expect us to prove the value our relationship with them by delivering the right information, at the right time, in the right language and format. To accomplish this lofty goal, we need more than PDF and old-school content production approaches.  Join Scott Abel, The Content Wrangler, Peggy Sanchez, Senior Technical Publications Manager at Cray, Inc., and Karl Bjelkesjo, Technical Documentation Group Manager for Xylem in Sweden, for a one-hour case study designed to demystify the real-world effort involved in moving to dynamically-generated DITA XML. Attendees will learn how each company adopted a new way of creating, managing, and delivering content. You'll discover how the Cray team adopted the Astoria Component Content Management System and worked with portal developers at Mekon to transform the customer experience from a PDF-based knowledge portal to a topic-based, fully-searchable, publications portal that includes user-curated content. You'll also learn how Xylem has been using a single content source to build many different kinds of output. Attend this session to discover how these organizations are changing the way technical content serves their European and worldwide customers.