Make smarter content decisions for better business results with content intelligence. That sounds great, but how?
Join Scott Abel, The Content Wrangler, for this free, one-hour webinar with Colleen Jones, CEO of Content Science, and learn why content decisions are like playing poker. This webinar reveals secrets to succeeding with content intelligence inspired by world-class poker.
• Recognize three types of content decisions that benefit from content intelligence.
• Understand four ways content intelligence can improve content decisions.
• Find out what it takes to win big on content.
ABOUT COLLEEN JONES
A content expert and Star Wars fan, Colleen Jones is the founder of Content Science, a content strategy and intelligence firm where she has advised or trained many of the world's leading organizations to become Jedi Masters of digital content. She is also the former head of content at MailChimp, the marketing platform recognized by Inc. as 2017 Company of the Year. Colleen has earned recognition as one of the Top 50 Most Influential Women in Content Marketing by a TopRank study, a Content Change Agent by the Society for Technical Communication's Intercom Magazine, and one of the Top 50 Most Influential Content Strategists.
RecordedAug 20 201957 mins
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Your company has invested in purchasing a Customer Relationship Management (CRM) platform, and your colleagues are expecting to add documentation to its knowledge base. But knowledge bases were built for standalone support articles, not complex publications and hierarchical task-based content. So how can you use a CRM to publish your product documentation?
Join Scott Abel, The Content Wrangler, and Lawrence Orin, Product Evangelist & Customer Implementation Expert at Zoomin, to learn how these two types of content can work well together.
Whether you’re a documentation manager, support professional, or CRM user or administrator, here are some key takeaways you’ll gain from this one-hour webinar:
1) Understand the problems of housing product documentation in a typical knowledge base.
2) Help others in your organization understand the differences between support content and product content.
3) Learn how you can have the best of both worlds: a complete docs experience in knowledge bases like Salesforce or ServiceNow.
This webinar introduces the basics of structured authoring. We will discuss what structured authoring is, how it differs from unstructured writing, the tools you need to support it, and more. If you don’t know what structured authoring is, or if you have lingering questions about the topic, this webinar is for you.
What you will learn:
* The differences between unstructured writing and structured writing
* How to organize structured content
* What a taxonomy is and how to use it
* How structured content separates text from format
* How translation works in a structured environment
Users' minds take shortcuts to get through the day. Usually, they’re harmless. Even helpful. But what happens when they’re not?
Join Scott Abel, The Content Wrangler, and his special guest, David Dylan Thomas, for this free, one-hour webinar. In this talk, David will use real-world examples to identify some particularly nasty biases that frequently lead users to make bad decisions. He will also talk about some content strategy and design choices we can use in our apps, designs, and platforms to redirect or eliminate the impact of those biases. Finally, David will explore our own biases as designers and some methods to prevent our own blind spots from hurting users.
1) Common cognitive biases that influence users’ decision-making in ways that can harm them
2) Content strategy tips and tricks to help users avoid bad decisions based on those biases
3) Ways to avoid having our own biases result in negative outcomes for users
The days of "dumb" content are over. Intelligent (structured) content enables automation and excitement where there was previously manual effort and drudgery. But, have our publishing pipelines adapted to this evolution?
Join Scott Abel, The Content Wrangler, and his special guest, Mike Rice, Customer Success Manager at Jorsek LLC, for this free, one-hour webinar. Mike will take the abstract to the trenches and talk about how to build a publishing pipeline that's appropriate for intelligent content. He will talk about strategy and best practices. Whether you have already implemented structured content or you're still evaluating, you'll find this webinar helpful in learning how to bring your publishing to the next level.
• Reframe your understanding of publishing (it’s more than just a final stage of the content development process)
• Learn what activities to prioritize, how to integrate them in the proper order throughout the publishing process
• Determine if you can expand your content deployment to new audiences and outputs
As we drive towards the future with the content of today, content teams must become familiar with the customer experience factors that drive traffic and loyalty, provide meaningful content performance insights, and lay the foundation for future innovations. Creating an Intelligent Customer Experience also hinges on delivering new structured content along with unstructured legacy content.
Join Scott Abel, The Content Wrangler, and his special guests, Megan Gilhooly, VP Customer Experience at Zoomin, and Cruce Saunders, Founder and Principal at [A], for this free, one-hour webinar. Megan and Cruce will share how to bridge the gaps between structured and unstructured content, using real-world examples and steps that organizations are taking to improve scalability, personalization, productivity, and deliver next-generation customer experiences.
• 5 steps for building an Intelligent Customer Experience
• Content technology and how it impacts operations
• Making content scalable, repeatable, and agile
• How to secure content operations budgets in an enterprise
Organizing data, for most of us, means Excel spreadsheets and folders upon folders. Knowledge graph technology, however, organizes data in ways similar to the brain – through context and relations. By connecting your data, you (and also machines) are able to gain context within your knowledge, helping you to make informed decisions based on all of the information you already have.
So, how can enterprises benefit from this and scale?
Join Scott Abel, The Content Wrangler, and his special guests, PwC Sr. Research Fellow for Emerging Tech, Alan Morrison, and Sebastian Gabler, Head of Sales of Semantic Web Company. Alan and Sebastian will tackle the importance of Enterprise Knowledge Graphs and how these technologies scale business efficiency.
• Application-centric development to data-centric approaches
• How enterprise architects learn how to benefit from knowledge graphs: use cases
• Learn which use cases fit well to which type of graph, and which technologies are involved
• Undersand how RDF helps with data integration.
• What is AI-assisted entity linking?
• Understand data virtualization vs. materialization
The collaboration and review process can often slow your documentation process down to a crawl. Emailing PDF documents to SMEs pressed for time, following up with them multiple times to get feedback, reconciling comments, and getting approvals is time-consuming. Learn how to speed up this process by using online collaboration and review within your tech doc platform.
Join Scott Abel, The Content Wrangler, and his special guest, Stephani Clark, Director of Customer Success at Jorsek LLC, makers of easyDITA for this free one-hour webinar.
A fast Collaboration and Review process:
1) has a workflow that works the way you work
2) allows you to work on content when you can (regardless of how many others are in the file)
3) saves you time by identifying the specific content that needs your feedback
Mark Lewis and Steve O'Sullivan of Caliper Content Services
The idea for DITA Metrics was born over a decade ago. Simple. Use metrics to prove the savings possible using DITA to justify the purchase of a new content solution. But surveys and discussions are saying that content departments are STILL struggling to convince executives to open the purse strings and buy DITA. Why?
Join Scott Abel, The Content Wrangler, and his special guests, Mark Lewis and Steve O'Sullivan, both of Caliper Content Services, for this free one-hour webinar. Mark and Steve will offer an answer and guidance that is based on years of in-the-trenches experience designing and selling content solutions for a variety of industries.
• Learn the basics of content metrics
• Learn about content problems that can be solved using DITA
• Learn how to make executives love DITA
About Mark Lewis
Mark Lewis is a content strategist, content engineer, speaker, author and STC Fellow. He is Co-founder of Caliper Content Services, an intelligent content consultancy. He is recognized throughout the industry for his ability to prove the business case for moving static content to XML and intelligent content. Through design metrics, his approach can prove alignment across content strategy and corporate strategy.
About Steve O'Sullivan
Steve O’Sullivan is the Co-founder of Caliper Content Services, an intelligent content consultancy. As a solutions architect and technical project manager, he designs authoring experiences and solutions that meets the needs of both internal and external audiences. With over 14 years experience, he has tackled complex business environments, needs, and conversations to improve efficiency across content teams. Steven has solved content problems across a variety of industries, from government to oil & gas, with a focus on translation and change management.
Laverne Henderson, Senior Technical Writer for FogHorn Systems
The Documentation Team at FogHorn Systems moved from manual content creation and delivery processes using Markdown and WordPress to an automated process using Lightweight DITA (LwDITA) to author content, GitHub to store content, and Zendesk to publish content.
Join Scott Abel, The Content Wrangler, and his special guest, Laverne Henderson, Senior Technical Writer for FogHorn Systems, for this free one-hour webinar. Laverne will discuss how their team did this and what benefits you can derive from this process.
Attendees will learn:
• Why make the move away from Markdown and toward markup
• How to prepare teams to move to LwDITA
• How FogHorn uses LWDITA, GitHub, and Zendesk to produce documentation
About Laverne Henderson
Laverne Henderson is Senior Technical Writer for FogHorn Systems. From leading, managing, and motivating a global team of writers, where he proposed and implemented a tier 1 CMS and content publishing solution, to being a single person army in a startup, that required out-of-box thinking on a shoestring budget for content authoring and publishing, Laverne Henderson is always looking for the best solution that fits for his team.
Microcontent supports emerging technologies including chatbots and conversational user interfaces. One of the keys to intelligent microcontent is the ability to model content for the intended reader response. DITA goes a long way to modeling for intent, but finer-grained semantics are needed to take us the rest of the way.
Join Scott Abel, The Content Wrangler, and his special guest, Rob Hanna, Chief Information Architect with Precision Content Authoring Services for this free one-hour webinar. This technical session explores the key semantic structures developed by Precision Content to create, manage, and publish with microcontent to both traditional and emerging channels for delivery.
Participants will learn how to architect:
• typed blocks from DITA sections
• process- and principle-type structures, and
• sub-structures for modeling specific intents.
About Rob Hanna
Rob Hanna co-founded Precision Content in 2013 to change the way writers approach structured authoring. Having spent more than a decade helping organizations move to component content management he realized that most organizations need to take a step beyond technology and expert consultants. Without fostering the necessary standards and skills to work in this new media, organizations would continue to stall in their attempt to move to advanced information creation and management techniques, like structured authoring. With this knowledge, he developed the Precision Content® methods, tools, and training. Today, Rob and his team of experts help Precision Content clients make the move to structured authoring as seamless as possible.
Have you contemplated moving to DITA? Do you understand the benefits of DITA but do not want to spend time to customize DITA outputs?
DITA or structured authoring provides many advantages but does not offer tools that can make output template customizations easy. Adobe FrameMaker (2019 release) makes a definite attempt to bridge this gap and empowers writers to create and manage DITA output templates without having to know about XSLT or DITA-OT parameters.
We will look at how to create the output templates for PDF and HTML5 outputs using the FrameMaker interface. Chander will explain how DITA output template customizations with Adobe FrameMaker are an ideal choice for small and mid-size companies.
1) How DIY DITA works with FrameMaker 2019
2) Using FrameMaker WYSIWYG editor to define the output templates.
3) Tips & Tricks for speeding up template customizations.
About Chander Aima
Chander Aima works with Mitel as a Senior Technical Publications Manager. Mitel is a global market leader in business communications and is headquartered in Kanata, Ontario, Canada. Chander has been working in various capacities in the field of technical publications for 20+ years. Before joining Mitel as a Senior Manager – Technical Publications, Chander was with Cisco for eight years, where he played a key role in transitioning several teams to migrate and author content in DITA.
Wouter Maagdenberg started TXTOmedia to help global organizations to be able to capture the momentum and transform their vast amount of procedures and support content into how-to videos in a professional way based on their existing content and systems. It's single-sourcing taken to the next level.
Join Scott Abel, The Content Wrangler, and his special guest, Wouter Maagdenberg, Founder and CEO of TXTOmedia. Wouter will share do’s and don’ts based on his own experience when creating these videos, and more importantly, Wouter will tell you why you should do this.
About Wouter Maagdenberg
Wouter Maagdenberg is the Founder and CEO of TXTOmedia, software that automates the creation of video and other rich media, based on your existing structured content files, such as DITA and XML. TXTOmedia technology works as an add-on to your existing creation and publishing environment. 'Publish to video' becomes as simple as 'save to PDF.'
To provide a great self-service experience, you need to provide fresh content. But it’s about more than updating content regularly. It’s about making sure your documentation portal and customer interactions offer dynamic content and opportunities for immediate user feedback, actionable analytics, and more.
The problem? As the amount of documentation in your organization grows, so too does the complexity of trying to maintain it all. So how do successful documentation teams keep up with an ever-expanding library? How do they reliably maintain the freshness and relevance of hundreds of thousands of pages?
It’s never been easy. But recent innovations are making it much easier.
Join Scott Abel, The Content Wrangler, and his special guests, Joe Gelb, President and Head of Business Development at Zoomin Software, and Megan Gilhooly, VP of Customer Experience at Zoomin Software, for this free one-hour webinar. Joe and Megan will reveal strategies for maintaining content freshness and creating personalized content experiences, using case studies to demonstrate how you too can get the most value out of your technical content.
Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for dynamic content delivery.
Megan recently joined Zoomin after serving as Senior Manager of Content Strategy at Amazon Web Services. Previously, she was Director of Information Experience at Ping Identity, and Director of Technical Communications at INVIDI Technologies.
Simplified User Interface (SUI) graphics are a modern approach for technical writers to explain user interfaces or concepts visually, while avoiding some of the pitfalls of typical screenshots. This visual treatment for graphics is user-friendly, facilitates localization and updating, and is easy to create.
Join Scott Abel, The Content Wrangler, and his special guest, Daniel Foster, Strategy Lead, TechSmith Corporation for this free, one-hour webinar.
Daniel will cover the advantages of SUI, how these graphics are being used to save companies time and money, and how you can easily create these innovative graphics with Snagit. He’ll also share original research that quantifies (in time and dollars) the impact of images and video on understanding, retention of complex information, task completion, and productivity. Finally, Daniel will wrap up the presentation with a sneak peak at what’s to come in Snagit 2020!
Content is a business asset worthy of being managed efficiently.
The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.