Hi [[ session.user.profile.firstName ]]

Configuration Database Enables Automatic Assembly of Technical Documentation

When complex products, such as aircraft, automobiles, or factory machines, are delivered to customers, they typically come in a customer-specific configuration. The configuration determines the components included in a particular product.

For example, when an aircraft maker sells an aircraft to airlines, each airline orders their own configuration of the aircraft. Needless to say that a component (such as an engine or a certain version of the software) may be part of multiple configurations, and new configurations are constantly built. Engineers provided with the configuration name, usually have a way to find out which components should be included in each configuration.

Technical documentation teams also need to have an efficient (and preferably automated) way to identify which content describing individual components is required for a specific configuration and to assemble it into a complete set of documentation deliverables.
 
In this webinar, you will learn:

- What a configuration database is
- How product content is matched to the product configuration
- Why the traditional way of content profiling doesn't always work for configuration-based product assembly
- How Boolean statements can be used in conditional content expressions and why they make conditional content filtering more flexible
- Why content has to be in a structured format to enable automatic content assembly
Recorded Dec 2 2020 56 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Alex Masycheff
Presentation preview: Configuration Database Enables Automatic Assembly of Technical Documentation

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Understanding Content Design Mar 30 2021 3:00 pm UTC 60 mins
    Sarah Winters (née Sarah Richards)
    Join us for a chat with Sarah Winters (née Sarah Richards) about the emerging discipline of content design. You'll learn what it is, what content designers do, and how the role differs from other information development jobs.

    The Content Advantage is brought to you by Zoomin Software. Leading brands use Zoomin to help customers and employees find the answers they need, when and where they need them. Zoomin unifies all your product content and makes it available in full fidelity in your doc portal, Salesforce, ServiceNow, and even your product itself. And with actionable analytics into your content, you can continually optimize the knowledge experience.
  • Coffee and Content: Can You Tag Content For Empathy? Mar 25 2021 3:00 pm UTC 60 mins
    Guest: Rebecca Schneider; Hosts: Patrick Bosek and Scott Abel
    Join us on March 25, 2021, for Coffee and Content with enterprise content strategy maven, Rebecca Schneider. We'll discuss with Rebecca the role of empathy in providing contextually-relevant content experiences and we'll ponder whether it's possible to tag content for empathy, especially at scale. You'll be able to ask questions and share your views on the subject during the show.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • Coming Soon! Zoomin Software Webinar Mar 24 2021 5:00 pm UTC 60 mins
    Zoomin Software
    Join us for an upcoming educational event.
  • Coming Soon! easyDITA Webinar Mar 17 2021 5:00 pm UTC 60 mins
    Jorsek Inc.
    Join us for our next educational event.
  • Coffee and Content: Seamless Content Experiences Require Structured Images Mar 11 2021 4:00 pm UTC 60 mins
    Guest: Regina Preciado; Hosts: Patrick Bosek and Scott Abel
    Join us on March 11, 2021, for Coffee and Content with content strategy maven, Regina Preciado. We'll discuss the need to invest in the creation of consistently structured images. You'll learn the benefits of creating consistently structured images and discover which expensive content challenges can be overcome by handling images in a more strategic way.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • The Content Wrangler Webinar Series Mar 10 2021 6:00 pm UTC 60 mins
    The Content Wrangler
    Join us for our next educational webinar soon!
  • The Content Wrangler Webinar Series Mar 3 2021 6:00 pm UTC 60 mins
    The Content Wrangler
    Join us for our next educational webinar soon!
  • The Secret to Personalizing Technical Documentation Experiences at Scale Mar 2 2021 4:00 pm UTC 60 mins
    Guest: Val Swisher; Hosts: Megan Gilhooly and Scott Abel
    Join us for The Content Advantage talk show for a chat with global content strategy guru, Val Swisher, as we discuss why companies fail at personalization. You’ll discover the role of standardization in the creation of personalized content experiences at scale and you will learn how to avoid the most common personalization pitfalls. We’ll chat with Swisher about some of the lessons she’s sharing in her forthcoming book, "The Personalization Paradox: How Standardized Content Leads to Personalized Experiences.”

    The Content Advantage talk show is brought to you by Zoomin Software.
  • Coffee and Content: A Chat with Grammar Girl — The Changing Nature of Language Feb 25 2021 4:00 pm UTC 60 mins
    Mignon Fogarty, Grammar Girl
    Join us for a chat with Mignon Fogarty, founder of the Quick and Dirty Tips network and creator of Grammar Girl, as we discuss the evolution of grammar rules and word choice guidelines that can confound even the best writers.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • Beyond Google Analytics: How to Measure & Optimize Self-Service Content Feb 17 2021 6:00 pm UTC 60 mins
    Peggy Sanchez, Shimon Shoval, and Megan Gilhooly
    When customers search for answers in your service portal or documentation site, they simply expect to find the information they’re looking for. But search isn’t magic – it depends on your site’s ability to recognize relevant content and provide personalized results.

    Many companies use Google Analytics to gather basic data like what users are searching for, to what degree, and how long they spend on each page. More zealous teams may rely on a scrappy combination of tools to obtain data that can help them understand how people are using their content.

    The problem is that Google Analytics is built for websites – not content portals. Since Google doesn’t actually host your content, and since your content may even live in multiple places, it’s practically impossible to gain the granular insights you need to drive our content strategy.

    Join Peggy Sanchez, Senior Technical Publications Manager at Cray (a Hewlett Packard Enterprise company), Shimon Shoval, Senior Product Manager and analytics guru at Zoomin, and Megan Gilhooly, VP Customer Experience at Zoomin.

    In this webinar, you’ll learn:
    • How Cray uses search insights to validate or disprove assumptions, gauge content success and guide future efforts
    • What data you should use to optimize self-service and help users find answers faster
    • 5 steps to increasing case deflection by using content analytics
  • [Case Study] The Role of Information Architecture in Adaptive Content Strategy Feb 16 2021 6:00 pm UTC 60 mins
    Cecil Lee, Eli Lilly
    The authors at Eli Lilly’s Global Medical Information team have transformed from traditional authoring to authoring adaptive components of content. The transformation was approached in a pragmatic way starting from changing writing behaviors, streamlining processes, and implementing a new component authoring technology.

    Join us for a case study presentation by Cecil Lee, Content Strategy Advisor at Eli Lilly and Company. You’ll learn how the Global Medical Information team worked together to overcome challenges in transformation. You'll also discover how the team's focus on information architecture helped ensure the changes they introduced served the needs of the users, while also providing a positive return on investment to the organization.

    This presentation includes:

    • A success story of implementing adaptive content creation with an organization and across organizations inside an enterprise

    • The role of information architecture in delivering adaptive content which achieved significant results in usability and reusability of content across geographies, channels, and organizations

    • Strategies for communicating the value of an intelligent content project to others in your organization

    Cecil Lee joined Eli Lilly Medical Information to manage a global team of medical authors in the diabetes business unit and to implement several global technologies on customer relationships and content management. Previously, Cecil's work focused on driving innovation by implementing an adaptive content strategy across products, channels, and geographies at Lilly Medical. This effort kickstarted an enterprise content management movement that expanded to other disciplines, including the clinical and marketing organizations. He is currently leading the Content Intelligence strategy for the marketing organization at Lilly.

    This webinar is brought to you by Precision Content Authoring Services.
  • The Content Advantage: Benefits of Unifying Product Content Into a Single Portal Feb 16 2021 4:00 pm UTC 60 mins
    Guest: Race Bannon; Hosts: Megan Gilhooly and Scott Abel
    Join us for a chat with Race Bannon, Senior Director of Applications Information Development at Oracle PeopleSoft, about the impact of bringing together all product content into an online knowledge center. You'll learn what changes the company made to its information delivery strategy and how those changes impacted customers and the company. We'll discuss the beneficial effects Oracle PeopleSoft experienced after providing video documentation alongside traditional text-based user assistance deliverables.

    The Content Advantage is brought to you by Zoomin Software. Leading brands use Zoomin to help customers and employees find the answers they need, when and where they need them.
  • Coffee and Content: Omnichannel Experiences Need Connected Content Feb 11 2021 4:00 pm UTC 60 mins
    Guest: Carrie Hane; Hosts: Patrick Bosek and Scott Abel
    Join us for Coffee & Content with enterprise content strategist, Carrie Hane, for a discussion about the need to systematize and operationalize content production, connecting content to the people, communities, devices, and systems that require it. You'll learn why taking a critical look at how you produce content today is essential to identifying the transformations necessary to provide exceptional personalized omnichannel content experiences at scale.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • The Content Wrangler Webinar Series Feb 10 2021 6:00 pm UTC 60 mins
    The Content Wrangler
    Join us for our next educational webinar soon!
  • Lessons Learned from a Cybersecurity Technical Writer Feb 2 2021 4:00 pm UTC 45 mins
    Guest: John Kearney; Hosts: Megan Gilhooly and Scott Abel
    Join us Tuesday, February 2, 2021, to chat with John Kearney about cybersecurity and technical writing. Kearney will share lessons he learned teaching cybersecurity practitioners how to make their communication accessible to others. He'll discuss tactics technical writers can use to create error messages useful to consumers but not to hackers. You'll leave with access to helpful cybersecurity learning aids, and you'll have an opportunity to ask John questions during the show.

    Three lucky viewers will win a free copy of the book, "The Language of Cybersecurity," from XML Press and The Content Wrangler.
  • Coffee and Content: Selecting Content That's Appropriate for Your Audience Jan 28 2021 4:00 pm UTC 60 mins
    Guest: Dawn Stevens; Hosts: Scott Abel, Patrick Bosek
    Join us for Coffee and Content for a discussion with information development expert, Dawn Stevens of the Center for Information Development Management. In this chat, you'll discover how borrowing concepts from the minimalist movement can help us provide the content of most value to consumers while working to remove any content that distracts consumers or diminishes the value of our content. We'll discuss how to apply minimalism principles to our content development efforts with the aim of creating clutter-free technical content experiences. We'll cover the characteristics of minimalist content, and Dawn will share tips and techniques for assessing what content you should provide (and what content you shouldn't). You'll leave asking not “Does our content spark joy?” but “Does our content spark capability?”

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • Orchestrating Customer Experiences Using the Power of Semantics Recorded: Jan 19 2021 50 mins
    Guest: Cruce Saunders; Hosts: Megan Gilhooly and Scott Abel
    Join us for a chat with content engineering expert, Cruce Saunders, as we dive into how the shared semantics in tags, taxonomies, and controlled lists can be used to drive better customer experiences. Mapping content to semantics opens up a whole world of personalization capabilities, and alleviates many internal content management pains. Learn how companies are meeting customers with relevant content, using a shared semantic model. Bring together content and contextual data across multiple platforms in a much more coherent way using in-house semantic standards.

    The Content Advantage is brought to you by Zoomin Software. Leading brands use Zoomin to help customers and employees find the answers they need, when and where they need them.
  • The Art of Explanation Recorded: Jan 14 2021 44 mins
    Guest: Lee LeFever; Hosts: Patrick Bosek and Scott Abel
    Join us for our twice-monthly talk show, Coffee and Content, Tuesday, January 14, 2021, when we chat with explainer-in-chief, Lee LeFever, founder of Common Craft. We'll discuss how using tools like the "explanation scale" can help us identify and diagnose explanation problems. LeFever will introduce an explanation framework featured in his book, "The Art of Explanation," and share some ideas designed to help us avoid the common explanation challenges, including the "curse of knowledge" and the "gap of understanding." You'll leave with concrete ideas to improve the explanations you create.

    Coffee & Content is brought to you by The Content Wrangler and Jorsek, the makers of easyDITA.
  • How To Dramatically Improve Documentation Team Efficiency Recorded: Jan 13 2021 63 mins
    Shannon McCue, Aristocrat Technologies
    For writers who work in Agile software companies, it can be tough to carve out a place in the overall process. How do companies share writers as specialists across several development teams? How do technical writers function as members of Scrum or Kanban teams? Does it work?

    Shannon McCue, Manager of Technical Communications at Aristocrat, gives you the top 4 pros and cons of working as embedded writers on multiple development teams, and explains the top 4 pros and cons of removing those writers from development teams to form a more efficient Agile technical writing team.

    A technical writing veteran of 25 years, Shannon McCue is a manager, editor, and leader with a strong track record in creating thorough, usable documentation. At her current company, Aristocrat Technologies, Inc., she manages a technical writing team that writes casino video gaming documentation while immersed in the Agile framework. Over the last eight years, she has become more focused on process improvements, especially Scrum and Kanban methods, and how they can work for or against technical writers.
Content is a business asset worthy of being managed efficiently.
The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Configuration Database Enables Automatic Assembly of Technical Documentation
  • Live at: Dec 2 2020 6:00 pm
  • Presented by: Alex Masycheff
  • From:
Your email has been sent.
or close