Bringing Content Teams Together at Express Scripts

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Guests: Catherine Walker and Christine Schwepker > Host: Scott Abel

About this talk

On our next episode of "From the Top" — conversations with content leaders about how they do what they do — we chat with Catherine Walker and Christine Schwepker from Express Scripts, the largest pharmacy benefit management organization in the US, and the 22nd largest company in the nation. Walker and Schwepker will discuss their experiences attempting to deliver exceptional content experiences by encouraging collaboration between members of the web content team, the technical documentation department, training, support, and others who create content (e.g., transactional and error messages). The two leaders will share what's worked, what hasn't, and why focusing on people first is the secret to their success. "From the Top" is brought to you by The Content Wrangler and Heretto.

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The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.