Delivering Technical Content at the Speed of SaaS

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Presented by

Lonnye Yancey-Smith

About this talk

The accelerating velocity of product launches and the frequency of product updates are two factors impacting the productivity of information development teams and creating new challenges. How can technical documentation teams —especially those that document software products — be expected to keep up with this rapidly accelerating pace? Transitioning to a software-as-a-service (SaaS) delivery model necessitates the development of continuous content delivery capabilities. Getting continuous delivery right also requires synchronizing technical documentation content updates with the product release cycle. Choreographing the dynamic content delivery can be challenging, but the rewards are worth the effort. Join us for a discussion with Lonnye Yancey-Smith, the executive manager for user assistance at Hexagon's PPM division, the world’s leading provider of enterprise engineering design software. Yancey-Smith will discuss the significant advances in documentation quality and dramatic improvements in customer engagement made possible by adopting a continuous content delivery approach. Yancey-Smith will chat with two representatives from the enterprise content delivery platform, Antidot / Fluid Topics — CEO Fabrice Lacroix and Geraldine Boulez, vice president of marketing. The three experts will share their knowledge on the subject and take questions from the audience. Attendees can expect to learn how: – Continuous content delivery helps Hexagon meet its release cycle goals – Adopting this continuous content delivery is impacting both customer satisfaction and customer experience, boosting engagement – Transforming content delivery makes possible additional improvements and efficiency gains This webinar is brought to you by The Content Wrangler and sponsored by Antidot / Fluid Topics.

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