Let's Talk Personalization: Build Personalization into Digital Transformation

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Guest: Vijay Hanumolu > Host: Kevin P. Nichols

About this talk

Discussions on Digital Transformation remain at the forefront in 2022, as we face challenges in technology, customer experience, and content operations. Clearly, the COVID-19 pandemic has led to even more disruption which has accelerated the transformation initiatives. Join Kevin Nichols, The Personalization Wrangler, for "Let's Talk Personalization" and a conversation with Vijay Hanumolu, who draws from his experience in operationalizing large-scale digital transformation initiatives to show how it relates to personalization. We explore how customer experience, digital transformation, operations intersect, and lessons to inform better personalization and content strategy efforts. "Let's Talk Personalization" is brought to you by The Content Wrangler and is sponsored by Avenue CX.

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