How DocuSign Scales Content Operations to Pave the Way for Customer Self-Service

Presented by

Dusty Clark and Deana Falk of DocuSign

About this talk

Thanks to an extended period of hypergrowth – further accelerated by the great digital transformation of 2020 – DocuSign has evolved from a single-product company into a multi-product titan. But how have they managed to scale up and drive the adoption of more than a dozen new products and countless features? How do they unify all of the product content that has emerged as a result of massive product growth and multiple business acquisitions? In this webinar, you’ll gain rare insights from Dusty Clark, Senior Manager of Content Operations at DocuSign, Deana Falk, Senior Information Architect at Docusign, Caroline Couvrette, VP of Sales at IXIASOFT, and Megan Gilhooly, VP of Customer Experience at Zoomin. Attendees will learn how DocuSign makes it easy for customers to find the personalized answers they need to self-serve; how they scale and optimize their content operations through greater reuse, automation, and localization; and, how they centralize their support content and capture valuable, content-based user analytics.
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The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.