Designing for Progressive Disclosure

Exceptional customer experiences give consumers an easy way to quickly get information about almost anything with one mouse click, finger tap, or voice command. Join us for a chat with mobile user experience designer Steven Hoober about deciding how much detail to provide — and how much to hold back. We’ll discuss breaking up content into logical chunks, creating information hierarchies, and how leveraging progressive disclosure tactics can help our customers drill down into the details, when and where they need to. We’ll also chat about the needs of mobile users and how making strategic decisions about the design of those experiences can help us improve customer satisfaction and serve the needs of those we serve. He’ll share resources — including touch standards and templates — and answer your content design questions. Coffee and Content is brought to you by The Content Wrangler and is sponsored by Heretto, a content operations platform for knowledge management that turns product content into engaging digital experiences.