“Just In Time” Content to Support Complex Technical Training

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Presented by

Ryan Hendricks, VMware

About this talk

Staff Architect and Technical Content Solutions Manager, Ryan Hendricks, and his team at VMware have a big challenge: providing complex software training content for their customers. Fast. VMware content needs are complex, unpredictable, and timely. Traditional editing software isn't of much use because those platforms aren't designed to produce content on-demand, at scale. Creating and editing training files manually is out of the question. If this situation sounds familiar, you'll want to join Hendricks for this case study/presentation exploring how the VMware content team overcame its complex training delivery challenges. Hendricks will explain why his team adopted a "just-in-time" delivery approach and how it works. Attendees will learn: • What "just-in-time" content delivery is and why it's useful • When "just-in-time" is the best choice (and when it's not) • What types of use cases are best served by "just-in-time" delivery This case study is brought to you by The Content Wrangler and sponsored by Videate, a company that helps customers automate software videos at scale.

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