Swimming in Knowledge: Mining the Product Content Knowledge Lake

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Presented by

Mike Iantosca and Joe Gelb > Host: Scott Abel

About this talk

There’s plenty of great content being created in your company. But when content is fragmented into multiple silos, your users can’t effectively self-serve to quickly find the exact knowledge they need. Join us for an engaging conversation about the business of knowledge with two of the foremost thought leaders in the technical content community today: Michael Iantosca, Senior Director of Content Platforms at Avalara, and Joe Gelb, President and Co-Founder of Zoomin Software as they dig into: 1) Strategies for transforming your existing content silos into tributaries flowing into a format-agnostic content lake 2) How that lake provides the treasure of personalized and useful content at your customers' point of need 3) How do you mine that lake for insights to find gaps in knowledge, focus resources, drive efficiencies and self-service Can't make it to the live show? No problem. Register, and we'll send you a link you can use to watch a recording when it's convenient for you to do so. This webinar is brought to you by The Content Wrangler and sponsored by Zoomin Software — creators of a powerful platform that helps organizations transform enterprise product content into intuitive self-service experiences.

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