Growing a Customer Support Site Into a ContentOps Pipeline

Presented by

Guest: Kai Weber > Host: Rahel Anne Bailie

About this talk

While ContentOps is not yet a top-down corporate strategy, technical communicators can use ambition and opportunities to organically grow a product help site into a corporate ContentOps pipeline. This benefits content creators who can manage content more efficiently and reliably, and it benefits the corporation by helping them leverage content as an asset. Join Rahel Anne Bailie, the ContentOps Wrangler, and her special guest, Kai Weber, Lead Technical Writer for Financial and Banking Software at SimCorp GmbH. Kai will draw on his experiences and talk about developing technical communications teams and the value they deliver to match different business strategies, from customer journey leadership to providing content as services. But the focus is always on harnessing structured content into seamless deliveries, based on the content ops paradigm. "Let's Talk Content Operations" is brought to you by Content, Seriously, and The Content Wrangler.
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The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.