Whether due to habit, antiquated style guidelines, time restrictions, or any number of other reasons, some documentation practices simply will not die, despite being less than ideal. Dawn Stevens shares her list of the top things that authors should stop doing and provides practical alternative approaches to adopt instead.
Viewers will learn why continuing to use a book-based paradigm in a topic-based world is something to avoid, as well as documenting your product, rather than the product user's goals. You'll leave with some actionable things you can do to improve the quality of the technical content you provide to your prospects and customers.
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Dawn Stevens is the president and owner of Comtech Services, providing consulting and training services to technical communicators worldwide. With over 35 years of practical technical communication experience, Dawn’s expertise covers all aspects of the discipline. She is incredibly passionate about content modeling, taxonomy development, and concise, clear writing.
The Content Wrangler, Center for Information-Development Management, and Heretto bring this online event to you.