ContentOps in Conversational Artificial Intelligence

Presented by

Guest: Jurgen Gravestein > Host: Rahel Anne Bailie

About this talk

Conversation design is at a stage in the maturity model that we all recognize: the need is well-understood, but the tools haven’t caught up. The tools that are being developed are developer-friendly but not designer friendly. As a result, the ability to operationalize and scale is hampered. Simultaneously, advances in technology, particularly in the realm of Large Language Models - AI for chat - are changing the industry and fast. In this lively discussion with Jurgen Gravestein of the Conversation Design Institute, we will explore the management of chatbots and why “fill in the blanks” is not a viable strategy. Jurgen Gravestein is a writer, business consultant, and conversation designer. Roughly 4 years ago, he stumbled into the world of chatbots and voice assistants. He was employee no. 1 at Conversation Design Institute and now works for the strategy and delivery branch of CDI Services helping companies drive business value with conversational AI. Let's Talk ContentOps is brought to you by The Content Wrangler, Content, Seriously, and is sponsored by Heretto, the #ContentOps platform for product, reference, and knowledge content. The audience will learn more about: Looking at the complexities of managing content for chatbots Applying different operating models for various circumstances How conversational AI fits into the bigger content ecosystem
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