How XML DITA + CCMS Powers A Learning Portal

Presented by

Debbie Spencer and John Krause > Hosts: Patrick Bosek and Scott Abel

About this talk

We chat with Debbie Spencer and John Krause about how Jamf uses XML DITA and the Heretto CCMS to power their digital learning center, unifying their multilingual educational content with their technical documentation and product information. You'll discover how the company excels by leveraging best practices like training staff to create topic-based structured content, conducting information modeling exercises, and taking advantage of the deep experience of a content conversion partner. You'll hear how the Jamf team navigates the adoption and implementation of new software tools and content creation methods and why adopting a structured content production approach requires revising existing policies and procedures, and recognizing the need to provide DITA and CCMS-specific support and assistance to internal users. Can’t make it? Register, and we’ll send you a link to watch a recording when convenient. Coffee and Content is brought to you by The Content Wrangler and Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.

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