Building Self-Service Help Experiences

Self-service support websites, sometimes called help portals or knowledge bases, let consumers resolve issues independently, without needing to call customer support. A Zendesk study found that 70% of customers prefer this option. 91% of those same consumers said they would use a help portal if it met their needs. Building a self-service support experience that meets consumer needs can be challenging, but it doesn't have to be. Attend this session to learn what's involved in building a self-service help portal and to see examples from organizations that have already done so. You'll discover the various ways that Heretto helps its customers create self-service support sites that delight their consumers. We'll walk through help portal building basics and explore the Heretto portal building framework. We'll hear from two experts in portal implementation and answer your questions. Can’t make it? Register, and we’ll send you a link to watch a recording when convenient. This web presentation is brought to you by The Content Wrangler and Heretto, the #ContentOps platform for product, reference, and knowledge content.