Aligning Technical Documentation and User Training

Presented by

Amber Svitzpatrick > Host; Dawn Stevens

About this talk

Despite sharing a common goal of providing the information users need to work with a product, documentation and training teams are typically separate entities within an organization, working independently to produce similar content. They operate with different processes, using different tools, to meet different quality standards, frequently on different release schedules. Team members often have very different educational backgrounds and may be unfamiliar with what their counterparts on the other team actually do. Nevertheless, to avoid customer confusion and frustration, the two groups must present a unified message in their separate deliverables. How can such diverse teams collaborate to provide the best possible customer experience? Amber Svitzpatrick, Manager of Customer Education, talks with Dawn Stevens, the Technical Documentation Wrangler, about the strategies in place at Jamf, a software company that provides a complete management and security solution for Apple-first environments. Can’t make it? Register, and we’ll send you a link to watch an on-demand recording when it’s cCan’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. Let's Talk Technical Documentation is brought to you by The Content Wrangler, Comtech Services, and is sponsored by Heretto, a powerful component content management system (CCMS) platform for deploying help and API documentation in a single portal designed to delight your customers.
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