An Easy Way To Dramatically Improve Technical Documentation Quality

Presented by

George Eckel > Host: Scott Abel

About this talk

As technical writers, we write, get technology reviews, get editorial reviews, and still, we receive customer feedback complaining about our documents. What aren’t we doing? Research says that doing five documentation usability studies will solve at least 75% of the problems customers face. Join me as we discover what documentation usability studies are, how they provide fundamentally different feedback from what we currently do, and how to conduct them yourself to dramatically increase the quality of your documentation. In this session, attendees will learn: What is a documentation usability study? How does it give feedback that is fundamentally different from what writers currently get? How to do a documentation usability study so you can dramatically increase the quality of your documentation. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This educational event is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
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