Unlock Hidden Knowledge to Deliver What Customers Need

Presented by

Sara Feldman > Host: Scott Abel

About this talk

Join us for an insightful webinar featuring Sara Feldman, a renowned expert in the field of Knowledge Management. Discover how Knowledge-Centered Service (KCS®) can revolutionize your organization by enhancing employee engagement and elevating the customer experience. Key Takeaways: Understand how a single methodology can open doors for employees, customers, and product development. Learn how KCS empowers individuals to tackle new challenges by minimizing repetitive issues. Explore strategies to harness organizational knowledge for ongoing improvement. Don't miss this opportunity to transform your approach to knowledge management and customer service. Register now to secure your spot! Sara Feldman, Director of Member Engagement for the Consortium for Service Innovation, is a certified Knowledge-Centered Service (KCS) Trainer and experienced with customer-centric functions in the software industry. She enjoys naps, saying cheers, and working from home in Las Vegas. The Consortium for Service Innovation is a not-for-profit think tank focused on customer engagement. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This web event is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.
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