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Twitter Habits: How to Pivot to a Micro-blogging Business Culture & Get Results

A 2012 study from Edison Research & Arbitron found that some 89% of Americans ages 12 and up are at least familiar with Twitter. More data from media analytics company Trendrr suggests that Twitter usage dominates more than 85% of all social media activity surrounding broadcast TV – which is still to this day the most popular mainstream media.

Somehow, in the shadow of the glow from Facebook and Pinterest, it seems that Twitter is quietly moving to become a mainstream media.

Know this -- it’s going to require and big change in the cultural habits of your business for you to be ready to take advantage of all the possibilities Twitter can create.

In this exciting session, Nate Riggs will show you a roadmap for how you and your business can start make this pivot:

•How to make Twitter fit neatly into organizational chart.
•Stories and case examples of the brands and leaders doing it right.
•Books, tools and other resources that will change the way you think about Twitter and your business.
Recorded Aug 29 2013 60 mins
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Presented by
Nate Riggs, Content and Social Marketing Consultant
Presentation preview: Twitter Habits: How to Pivot to a Micro-blogging Business Culture & Get Results

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  • Automation for Medical Device Content: Cost and Risk Management Mar 9 2017 8:00 pm UTC 60 mins
    Marc Miller, Division President, TransPerfect Medical Device Solutions
    Changing regulatory requirements, combined with increasing content volumes and channels, and antiquated processes have sharply increased costs and risks for medical device manufacturers. Estimates put the industry’s total “cost of content” at over $3 Billion world-wide—not including the costs of compliance risk.

    Now, solutions built on structured content and process automation technologies are delivering a 30-40% cost and turnaround reduction (and 50% reduction in risk) for manufacturers such as GE Healthcare and Stryker.

    Join me, Scott Abel, The Content Wrangler, for a discussion with Marc Miller of TransPerfect Medical Device Solutions, about where content costs and risks may be hiding in your medical device content production process. Marc will discuss the technologies that can help you manage the challenges, and he will talk briefly about the strategies you’ll need to employ in order to take advantage of the next wave of content technology innovation.
  • The Importance of Governance in Regulated Content Mar 9 2017 6:00 pm UTC 60 mins
    Charles Cooper, VP of The Rockley Group
    Governance is not a ‘four-letter word,’ but in many organizations, it is often regarded as such. It’s viewed as restrictive, and therefore reducing the ability of the content creator be creative. It’s seen as slowing down the creative process and introducing unnecessary roadblocks to producing content. In reality, it provides clarity to everyone in the content creation cycle, improves content quality, and reduces risk.

    Join Scott Abel, The Content Wrangler, and Charles Cooper, VP of The Rockley Group, for this free one-hour webinar. In this session, Charles will explain the need for governance when creating content for a regulated industry, explain how governance can streamline the process for content creators, and identify the benefits of introducing the “right amount” of governance.
  • Addressing the Challenges of Harmonization in Medical Device Content Mar 9 2017 4:00 pm UTC 60 mins
    Ann Rockley, President of The Rockley Group
    Harmonization of medical device content involves reusing existing content within and across product families. The concept of reuse is fairly straightforward, but not in a regulated environment. Content is approved for a particular device so you can’t just change the content as desired.

    Join Scott Abel, The Content Wrangler, and Ann Rockley, President of The Rockley Group, for this free one-hour webinar. In this session, Ann will discuss how to address the challenges of content harmonization including regulatory requirements and approvals, translation, and cultural change.
  • Five Steps to Consistent Language Across Your Organization Mar 8 2017 10:00 pm UTC 60 mins
    Richard Sikes, Content Rules
    Many organizations underestimate the importance of linguistic consistency. Ensuring consistency is critical, especially when a company is attempting to communicate to prospects and customers around the globe. Linguistic inconsistencies in corporate and product content can damage reputation, create confusion, trigger compliance problems and more.

    There are five best-practice steps that you can take to mitigate linguistic risk while also lowering costs for support and reducing the need for damage control. These best practices also help lower the cost of translation.

    Join me, Scott Abel, The Content Wrangler, and my guest, localization expert, Richard Sikes, for a free, one-hour webinar examining these five steps in detail. You’ll learn why terminology management should be part of every global content strategy. You'll discover how the five steps can help you formulate a terminology management strategy, and you'll understand the role maturity and sophistication play in ensuring you terminology management project is a big success.
  • Global Content Integration Challenges And How To Overcome Them Mar 8 2017 8:00 pm UTC 60 mins
    Diana Ballard, STAR USA
    Challenges are mounting to bring everyone into the same conversation—the one with your customers. As digital and real-world experiences collide and compete, it has never been more important to speak with a unified, personal voice in the language of your audience.

    Transforming how we communicate from vicious to virtuous circles requires globalization be woven into strategic and tactical efforts at every level within the organization.

    Join me, Scott Abel, The Content Wrangler, and my special guest, global content expert, Diana Ballard, as we examine five challenges that get in the way of global content success.

    You’ll learn why global content integration is a test of your business agility and determines how successful you’ll be on the international stage.


    Diana Ballard is B2B globalization consultant and translation/localization expert on a 30-year pursuit to unify the end-to-end information lifecycle—from design to delivery, Diana is armed with a passion for connecting with customers with content in the language of their choosing—their own.
  • To Win the Latino Community, Speak to Their Hearts In Their Own Language Mar 8 2017 6:00 pm UTC 60 mins
    Fabiano Cid, Managing Director of Ccaps Translation and Localization
    The U.S. Hispanic population reached 57 million in 2015, accounting for 17 percent of the nation’s total population. From 1990 to 2017, their purchasing power went from 0.21 to 1.7 trillion dollars. And yet, the current administration wants to throw them back over a soon-to-be-built wall.

    Despite their incalculable contributions to the US culture, politics, and economy, these men and women all over the country feel rejected, diminished, and abandoned by the very people who should protect them. Whether you have a humanitarian motivation, are aiming at financial goals, or are driven by a combination of both, Hispanics are ready to talk to you—right now! But can you get to their brains, touch their souls, and speak in a language that will gain their trust?

    Join me, Scott Abel, The Content Wrangler, and my friend and peer, translation and localization expert, Fabiano Cid, for a free, one-hour webinar. You’ll discover how understanding the fundamental distinctions between Latinos, Hispanics and Latin Americans—as well as the linguistic differences of variants of the Spanish language—can help you communicate in valuable ways. You’ll find out what things to bear in mind when generating, or translating, content for a Hispanic audience. You’ll see examples from both successful marketing campaigns—and flopped attempts. And, you’ll learn from an expert in all things Latin American how to speak to this community and win their hearts—because this is where all their decisions are made.
  • Driving Continuous Delivery of Global Content Mar 8 2017 4:00 pm UTC 60 mins
    Dave Ruane of Xplanation, and Joe Gelb of Zoomin Software
    Continuous delivery has become an umbrella term for any regular and repeatable content and product development process that has an agile approach under the engine. For some organizations, continuous delivery is cycled daily, and content gets checked in, picked up, and published every day. In other cases, the content is only published when appropriate exit criteria are met.

    More often that not, continuous delivery practices are driven by customer experience strategies. In simple terms, organizations want content consumers to have the right content when they need it. Evolving continuous delivery practices means progressively reducing the lag time for content time-to-market.

    To do this well, each content drop point has to be easy to globalize in context, source language, and the transport media. How do organizations do this? What are the current challenges with this process? And why is it important for content professionals?

    Join me, Scott Abel, The Content Wrangler, for this free, one-hour webinar on March 8 at 8 am PT. My guests will be Dave Ruane, Enterprise Business Development Director for EMEA at Xplanation, and Joe Gelb, President of Zoomin Software.

    You’ll learn why some of the world’s biggest brands are leveraging a repeatable, systematic and streamlined approach to content production that helps them drastically reduce costs and time-to-market and deliver global content continuously. You'll discover what steps you'll need to make to get started. And, you’ll have the opportunity to ask questions of the panelists.
  • Blueprint for Success: Selecting Technologies To Manage Global Content Mar 7 2017 10:00 pm UTC 60 mins
    Andrew Lawless, President, Team Lawless
    Are you confused about the many options for managing global content between your content management system, marketing automation platform, and translation technology? And most importantly, are you concerned about the impact on the user experience for both the content manager and in-country reviewer?

    Imagine yourself in a work environment where you can focus on everything that matters when managing global content. All the clutter is gone. No cutting and pasting of language content. No emails. No PDF reviews. No quality complaints from your in-country offices. Instead, you give all your attention to developing strategies, new product introductions, and innovating your processes.

    Join me, Scott Abel, The Content Wrangler, and my guest, Andrew Lawless, for a free, one-hour webinar designed to help you select the right tools to manage global content efficiently and effectively.

    Attendees will learn a technology selection planning exercise that provides complete clarity on how to automate global content production from end-to-end. You'll discover the key solutions for a fully automated localization process from content authoring to translation, in-context review and publishing. Equally important, you will hold in your hands a technology blueprint for success.


    Andrew Lawless is a best-selling author and leading consultant to US businesses that generate $2.4 trillion of revenue each year by selling their services and products abroad. Andrew teaches masters programs on localization project management at University of Maryland and launched Lawless Guides, an online learning platform that provides training to managers of international products, projects and programs.
  • Boxing and Unpacking Content For A Digital Migration Mar 7 2017 8:00 pm UTC 60 mins
    David Hobbs, David Hobbs Consulting
    Website improvement projects are often undertaken because they come with the promise of dramatically increasing business results. The way in which we tackle these projects—and the approaches we choose to use—determine whether our efforts will yield improvements or not.

    Migrating web content from one system to another can be challenging. To be successful—and to get the results we seek—it’s best to start with a plan.

    Join me, Scott Abel, The Content Wrangler, and my guest, David Hobbs, for a free, one-hour webinar designed to help you plan for a website content migration. Attend this session to discover why web content migration planning should start from the perspective of quality. Learn why boxing—and unpacking—content can help us achieve desired results. And, find out why, unlike a house move, we often need to unpack the content during a content migration project.


    David Hobbs helps organizations that want higher-impact digital presences, especially those ready to take on silos and otherwise disconnected site visitor experiences. These types of complex, high-impact changes require early visioning and buy-in (a “build it and they will come” approach won’t work). David works with organizations on early strategy as well as how to achieve the content needed on the new site (including migration and rollout planning).

    David has a Master’s in Computer Science and started his career as a C programmer. Before the web took off, David lived in a mud hut in Chad working with trash-collection and water-distribution system community groups.
  • Creating Character: Taking the Sociopath Out of Artificial Intelligence Mar 7 2017 6:00 pm UTC 60 mins
    Mark Walsh, Motional Entertainment
    Thinking about automating interactions with customers using an intelligent agent or artificial lifeform? Artificial intelligence is making its way into customer service and support, training, marketing, and e-commerce. It's in use today in industries like entertainment, hospitality, travel, insurance, banking, and nearly every manufacturing and service sector imaginable. While there's a lot of promise behind these emerging technologies, there's some danger, too.

    Join me, Scott Abel, The Content Wrangler, and my guest, award-winning animator, Mark Walsh, for a free, one-hour webinar designed to help you avoid employing a sociopathic, artificial lifeform represent your brand. Mark will share lessons learned from years of experience creating amazingly believable characters for Pixar Animation Studios.

    You’ll discover how relationships, trust, and caring can help you leverage artificial intelligence technologies in ways that enhance customer experience. And, you’ll learn how to avoid making the big mistakes made by those who came before you.
  • Unified Content Strategy: How To Make Product Content Work For You Mar 7 2017 4:00 pm UTC 60 mins
    Regina Lynn Preciado, Content Strategy Consultant
    If you want your product content to work for you (rather than the other way around), you need a content strategy. In fact, you probably need a Unified Content Strategy -- a three-pronged approach that empowers you to do just about anything with your product content.

    Join me, Scott Abel, The Content Wrangler, for a free, one-hour webinar with content strategy maven, Regina Lynn Preciado. Regina will discuss the need for a flexible, forward-looking content strategy. You'll learn what a Unified Content Strategy is, why it’s important, and five things you can do to start working toward a more strategic approach to product content.


    Regina Lynn Preciado is a content strategy consultant who helps companies transform how they organize, manage, and leverage content. From the dot-com boom of the ‘90s to today’s demand for intelligent, global, mobile-friendly content, Regina has helped dozens of organizations make content work for people (instead of the other way around).

    “I’ve worked with projects of all sizes, from sole proprietors to large international enterprises, and have found that a unified content strategy is scalable for any size organization -- the principles and the purpose remain the same,” – Regina Lynn Preciado

    Regina is a senior consultant with Content Rules, Inc., the only licensed provider of The Rockley Method™ unified content strategy.
  • Product Content: The Hidden Gem in the Content Marketer’s Tool Kit Mar 1 2017 6:00 pm UTC 60 mins
    Mary Laplante, Digital Clarity Group
    Content marketing and customer experience management are business practices that go hand-in-hand. You can’t deliver a great experience that engages customers without content that engages them. And you can’t win long-term loyalty and advocacy if you only engage them at the start of your relationship. That's why the most effective content marketing programs engage customers across their entire relationship with your brand—from marketing through sales through service.

    Join me, Scott Abel, The Content Wrangler, and my special guest, Mary Laplante, Vice President of Client Services at Digital Clarity Group, for a lively session about product content and its role in connecting prospects and customers to revenue.

    Attendees will learn how content marketers can reach deeper into their tool kit and put existing product content to effective use. Data sheets, product specifications, documentation, support information, training materials—this content about your brand’s products and services—can be invaluable when prospects are making the decision to become customers. Don’t leave these hidden gems at the bottom of your content marketing toolbox.


    Mary Laplante is Vice President for Client Services at Digital Clarity Group, a research and advisory firm focused on the content, technologies, and practices that global companies use to deliver great customer experience. Mary has spent her entire career in and around content management in its broadest sense. Her experience includes management and executive positions at several industry-leading specialty research and advisory firms.

    Most recently, she was vice president and practice leader for custom research and consulting at Outsell, Inc., a company focused on the markets for monetized content.

    Brought to you by: Acrolinx—the only software that can “read” your content, score it, and guide you to make it better — and better content means better business results. www.acrolinx.com
  • Measuring Content Value and Determining ROI Feb 23 2017 6:00 pm UTC 60 mins
    James Goldman, Sr. Manager of Content Strategy at Equinix
    Return on investment (ROI) is a mathematical equation. Determining the value of investments in content can be a tricky proposition. If you can't place a value on your content, you can't do the math.

    Determining ROI not only requires we understand the value of our content—and what it costs to create, manage, and deliver—but it also requires consistency. To make the calculation meaningful, you'll need to ensure you're comparing apples to apples and oranges to oranges.

    Join Scott Abel, The Content Wrangler, and his special guest, James Goldman, Content Strategy Program Lead at Equinix, for this free one-hour webinar. James will examine the need for normalizing measurements, making sense of key performance indicators, and communicating the value of digital content production improvements in ways that are meaningful to management.
  • Creating A Content Framework to Deliver Omnichannel Customer Experiences Recorded: Feb 16 2017 60 mins
    Joe Gelb, Kevin Nichols, and Ira Gluck
    Customer expectations have changed. Consumers demand a seamless and consistent digital experience with your brand throughout their customer journey, expecting the right information—whenever and wherever they need it—in the language they prefer, on the devices of their choosing. Period.

    B2B buyers also increasingly demand and expect an omnichannel experience, with easy, self-service access to the technical content they need to make a purchasing decision. Those interactions are valuable opportunities to increase engagement with your customers and prospects. They drive up lead conversions and increase overall customer satisfaction.

    Join Scott Abel, The Content Wrangler, for a one-hour discussion with digital industry enthusiast, Kevin Nichols; content delivery guru Joe Gelb; and business content strategist Ira Gluck. We'll discuss the importance of an omnichannel customer journey, the essential role of product content delivery, and the unified content strategy which enables that consistent content and customer experience.

    You’ll learn why omnichannel customers are more valuable, more loyal, and better satisfied than their single-channel content-consuming counterparts. And, you’ll find out what technologies are required to provide exceptional digital customer experiences with content. The panelists will demystify omnichannel gobbledygook, discuss the pros and cons of omnichannel delivery, and take questions from the audience.
  • Holy Trifecta of Global Content Success: Terminology, Structure, and Translation Recorded: Feb 14 2017 56 mins
    Val Swisher, Founder and CEO of Content Rules, Inc.
    The Holy Trifecta of Content is the intersection of managed terminology, structured authoring, and translation memory. If you have these three components of content under control, your content will be easier to read in every language, easier to translation, easier to locate, and easier to create.

    Join Scott Abel, The Content Wrangler, and Val Swisher, Global Content Strategist, and CEO of Content Rules, for this free one-hour webinar. Val will provide information on the Holy Trifecta, how the components work together, and talk about why these are critical factors for successful global content. Val will also cover the options for including services that address each aspect of the trifecta into your service offerings. This webinar is intended for LSPs, content developers, and customers who use their services.

    You’ll leave with an understanding of how terminology, structure, and TM work and how paying attention to all three factors will help your customers provide better content in any language.
  • Bridging Marketing and Operations: Avoiding the Dreaded Silo Recorded: Feb 7 2017 55 mins
    Erica Haims, Erica Haims Consulting
    We have often heard Marketing and Operation teams (or supply vendors) are seeking ways to improve their communication with each other. There are business and personal advantages to bridging this gap. Marketing and Operations should see each other as partners and allies, not internal adversaries. Silos occur naturally when people work in a vacuum without understanding how their actions impact their other teams or their vendors. Silos are imposed by company structure or self-imposed by the employees themselves. Silos can also be caused by language barriers and cultural differences, or may be imposed for security reasons. 

    Join Scott Abel, The Content Wrangler, and his special guest, Erica Haims, for this free, one-hour webinar. Erica will delve into positive, helpful solutions that benefit everyone by addressing the issues created with Marketing vs. Operations—aka Creatives vs. Resource Suppliers. Erica will share ideas about bridging silos including things like having a liaison who can communicate across teams; sharing best practices between teams, groups, and partners; and creating training materials for on boarding that highlights information regarding your team.
  • Fundamentals of Digital Asset Management Recorded: Jan 31 2017 60 mins
    Theresa Regli, Managing Partner with the Real Story Group
    Digital Asset Management (DAM) is the art and practice of managing digital media, and more specifically, non-textual assets such as images, brand logos, videos and all things visual. It’s important to understand both the practice & technicalities of DAM, and in particular, what DAM technology is and how it really works.

    Join Scott Abel, The Content Wrangler, and his special guest, Theresa Regli, Principal Analyst and Managing Partner with the Real Story Group, for this free, one-hour webinar. Theresa will walk webinar attendees through the fundamentals of DAM functionality. This webinar is appropriate for those who are new to DAM or end-users of a DAM system who want to have a deeper understanding of the different things a DAM system can do. Theresa will explore DAM functions such as ingestion, storage management, media processing, transformation, transcoding, metadata management, monetization and rights management, workflow, and reporting. At the end of this webinar, you'll have a solid understanding of the core components of DAM success, how to make a business case for DAM, and how DAM fits into the bigger picture of marketing technology.
  • Successfully Marketing to LGBT Audiences Recorded: Jan 26 2017 61 mins
    Thomas Roth and David Paisley, Community Marketing, Inc.
    While single and all-inclusive messages to Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) people can be quite effective, in many ways there is no "LGBTQ community." In some cases, the most authentic and productive connections are made when segments within the community are recognized and addressed. Some companies and organizations may be able to be all things to all LGBTQ people, and for those companies, a singular message may suffice. But for most, that approach will not yield maximum results.

    Join Scott Abel, The Content Wrangler, and his special guests from Community Marketing & Insights (CMI), for this free one-hour webinar. CMI President Tom Roth, and Research Director, David Paisley, will lead this discussion. Tom and David will inform participants about the differences within the LGBTQ communities from a research and outreach perspective, and how to successfully connect with the communities that present the best "match" for their products and services.

    Webinar participants will obtain a high-level understanding of “LGBTQ” as a market; gain insights into nuanced differences within LGBTQ market segments; and learn how to authentically approach appropriate LGBTQ segments, and successfully leverage these opportunities into results.
  • Content Strategy Lessons Learned from the Enterprise Trenches Recorded: Jan 24 2017 57 mins
    Eeshita Grover, Senior Manager, Technical Communications at Cisco
    Content strategists are critical to business success. In addition to helping organizations create relevant content, they often are called upon to help spot content production bottlenecks, improve authoring performance, detect existing content challenges, and develop plans for content overcoming content creation, management, and delivery challenges. They're the connective tissue between the organization, its content development teams, and the communication products provided to both prospects and customers alike.

    Join Scott Abel, The Content Wrangler, and Eeshita Grover, Senior Manager, Technical Communications at Cisco, for this free, one-hour webinar about the evolving role of the enterprise content strategist. Attendees will learn what makes a successful content strategist, how the role fits into an organization, and how content strategists  can impact the customers they serve. Key takeaways include a discussion about the various skills required to become a content strategist, the tools necessary for planning a content strategy, and how to build buy-in for content strategy projects with upper-level management.
  • Reader-First Content with Author-First Workflows Recorded: Jan 17 2017 58 mins
    Mathias Maul, Chief Shrink at The Content Shrinks
    Your content, being a proxy for direct human interaction, needs to be authentic to reach its desired goals. But good luck trying to inject authenticity into the highly volatile team workflows that govern today's daily grind of sales, marketing, and public relations departments. Methods to make the recipient *believe* that content is authentic are like a crutch. Do not focus on creating authentic content. Instead, help your content creators become more authentic in what they do and who they are, and much of the rest will come naturally.

    Join Scott Abel, The Content Wrangler, and his special guest, Mathias Maul, Chief Shrink at The Content Shrinks, for this free, one-hour webinar. You’ll gain valuable insights into your daily business operations that can help you devise and implement author-first workflows. You will learn how to coach your content teams to become the best at what they do and understand how to enhance communication between the various voices inside your content creators’ heads.
Content is a business asset worthy of being managed efficiently.
The Content Wrangler Channel covers the people, methods, tools and technologies designed to help you deliver the right information, to the right people, at the right time, on the right device, in the right format and language. Your content is your most valuable business asset. Let us show you how to manage it efficiently and effectively.

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  • Title: Twitter Habits: How to Pivot to a Micro-blogging Business Culture & Get Results
  • Live at: Aug 29 2013 5:00 pm
  • Presented by: Nate Riggs, Content and Social Marketing Consultant
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