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ACM Live: IBM, David Caldeira

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David Caldeira
The Texas Office of the Attorney General’s Crime Victim Services Division provides victims of violent crimes a means to apply for eligibility for the Crime Victims’ Compensation Program, which pays medical and other bills related to the crime.
Dated system was close to failure, which would have negatively impacted victim’s claim processing as well as legislative mandated measures, putting federal funding in jeopardy.
Work unpredictability was burdensome to existing system of manual processes.


Implementation & Innovation
Initiates pre-defined and ad hoc tasks, with email or workflow notifications supporting work unpredictability
Provides for improved reporting, content analytics and trend analyses relative to the nature of the crime victim services required
Starts cases without all required information, allowing the jumpstart of an investigation
Leverages business rules to drive the assignment of cases, including staff availability, case type, and degree of relatedness


Benefits
Enhances the speed and quality of case outcomes by tailoring work to the way Knowledge Workers worked
Improves allocation and utilization of resources because the system provides a 360 degree view of the work processes and workload status
Offers better reliability, security and lower long term operating cost through cloud-hosting
Platform approach lends itself to next phases: mainframe replacement and social networking


Technology
IBM Business Partner – Adjacent Technologies Inc.
IBM Case Manager platform
Jun 25 2013
18 mins
ACM Live: IBM, David Caldeira
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  • Title: ACM Live: IBM, David Caldeira
  • Live at: Jun 25 2013 7:15 pm
  • Presented by: David Caldeira
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