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Sonus Networks Delivers Faster Support with a 360 Degree Customer View

Hear from Bill Parks, Director of IT, how Salesforce has allowed Sonus Networks to unlock and leverage siloed information to deliver faster support.
Recorded Apr 14 2015 54 mins
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Presented by
Bill Parks, Senior Director of Enterprise Applications, Sonus Networks
Presentation preview: Sonus Networks Delivers Faster Support with a 360 Degree Customer View
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    High Performers:
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    Why Should You Attend?
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    Join Mike Milburn, GM & SVP, Service Cloud, Salesforce and David Schmaier, CEO & Founder, Vlocity for an insider’s guide on making the move from legacy on-premise CRM applications to industry-specific cloud solutions using two transformation approaches.

    This webinar will dive into how your business can successfully:

    - Adopt one of two best-practices in your transition from on-premise to industry cloud
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  • 10 Steps for Siebel Retirement Success Featuring Intuit Recorded: Jun 30 2015 59 mins
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    You need a customer service solution that’s built for agility and speed. Join Salesforce to hear how Intuit is managing their transition from Siebel to Salesforce.
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    - Best practices to retire your Siebel
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    Presenters:
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    Partha Ghosh, Intuit
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    During this webinar, you will see firsthand how Plus uses Community Cloud to put the transferee at the center of the moving experience and is paving the way for a new level of service within the industry.

    What you’ll learn:

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    Jonathan Campoli, ALDO Ashwin Iyer, Frost & Sullivan
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    Nik Pismarov - AVP, Global HR Business Solutions | Karthik Chakkarapani - Director, Service Cloud Practice, salesfofrce.com
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  • Sonus Networks Delivers Faster Support with a 360 Degree Customer View Recorded: Apr 14 2015 54 mins
    Bill Parks, Senior Director of Enterprise Applications, Sonus Networks
    Hear from Bill Parks, Director of IT, how Salesforce has allowed Sonus Networks to unlock and leverage siloed information to deliver faster support.
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    The Internet of Things (IoT) revolution - What is it and why should you care?
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  • The War for Talent - Transforming HR for Your Employees w/author Jason Averbook Recorded: Aug 21 2014 54 mins
    Jason Averbook
    Serve Your Employees As Well or Better Than Your Customers – Why HR Must Care About the Future of Consumerization and Service! Moving Beyond The Transaction

    In today’s world, where for the first time ever, employees and managers have better technology in their pockets than their workforce has provided them to work with, expectations have never been higher for HR and other business functions to provide workforce facing “experiences” that capture the hearts and minds of workers. While the experience is one thing, the value of that experience must deliver efficiency to the HR function as well as effectiveness to the workforce which is why today, more than ever in the past, we must go beyond the transaction and focus on the overall workforce experience.

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    Workforce Experience-Defined
    a) Why now is not only an optimal time but a mandatory time to reinvent how services are delivered to the workforce
    b) Why the “transaction” alone will never drive the optimal workforce experience and how surrounding it with knowledge, content and support is required
    c) Why deploying processes not modules is important and required thinking for today's HR and business professional
    d) How to create a business case for new technologies supporting the workforce experience
    e) What will happen if we do nothing and ignore becoming Workplace 2020 compliant
The #1 customer service application
Transform your customer experience and build great customer connections with Service Cloud. From the contact center to self-service communities, social media and beyond, Service Cloud is changing the game in customer service.

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  • Title: Sonus Networks Delivers Faster Support with a 360 Degree Customer View
  • Live at: Apr 14 2015 5:30 pm
  • Presented by: Bill Parks, Senior Director of Enterprise Applications, Sonus Networks
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