FST Media's Editorial Director Natasha David with Graeme Turner AIA Australia & Stuart Hosford OpenText
Insurance organisations often struggle to achieve a complete view of their customers due to a siloed approach of managing customer information.
In a market with increasingly shrinking profit margins, insurance organisations are leveraging technology to improve customer service and drive cross-sales opportunities to maximise profitability.
Please join FST Media's Editorial Director Natasha David, with guests Stuart Hosford, BPM Practice Director from OpenText and Graeme Turner, Chief Strategy, Projects and Technology Officer, from AIA Australia, a market leader in life insurance across Asia Pacific, to learn about how the Client Management Solution from OpenText has enabled key differentiation through superior customer service and reduced operating costs.
During this one hour webcast you will learn:
•How AIA Australia streamlined its key processes such as life insurance claims, new business, underwriting and policy administration for its retail and corporate customers.
•How the successful implementation of a Case Management solution enables organisations to gain a holistic view of its customer experience and strategic insight into customer interaction points across the entire business.
•How a Case Management solution accelerates decision-making with pre-configured cases, processes, and reporting that incorporates the latest capture, mobile, social, and analytics technology.