Hi [[ session.user.profile.firstName ]]

CSA Compliance Essentials

CSA Head of Learning & Development Fiona Macaskill introduces the new CSA Compliance Essentials product from the CSA.
Recorded Nov 10 2016 28 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Fiona Macaskill, CSA Head of Learning & Development
Presentation preview: CSA Compliance Essentials
  • Channel
  • Channel profile
  • Collect more & retain your best collectors with Gamification Recorded: Dec 5 2019 30 mins
    Piers Brown & Brett Brosseau (Noble Systems)
    This webinar will explain how Gamification for credit and collections organisations and departments could give you to the tools to enhance the productivity of your collectors, reduce attrition and gain more appropriate outcomes, improving your overall collections result.

    71% of all employees are not engaged while they're at work and the average contact centre has a 26% attrition rate. Noble Gamification users turn those numbers around with engaging contests, recognition and rewards. Motivation impacts everything in a contact centre, particularly within collections environments. A motivated team of collectors has a positive cascading effect on call efficiency, cost per call and overall expense.

    Learn how gamification has helped other collections organisations by providing contests, rewards and coaching to bring about positive changes in motivation, increasing right party contacts, promises to pay and conversion rates.
    See how Gamification can impact your bottom line with the Gamification ROI calculator:
    http://bit.ly/2WLfJG7
  • Driving Better Outcomes and Performance in Collections Recorded: Nov 6 2019 27 mins
    Ian Barrell, Russ Wilkinson (Pay360)
    Driving effective and efficient collections strategies is challenging. Maximising the return on specific portfolios requires businesses to have sophisticated methods of omnichannel communication linked to slick payment methods that provide a smooth customer experience enabling the consumer to pay there and then using the most convenient method and channel. And all of this set against an increasing backdrop of regulation to ensure that customers are being treated fairly.
    Meeting this challenge across different portfolios that will have different needs requires complex consideration – some consumers will want (or need) agent help to manage them through the process, other more tech savvy groups will prefer to pay through automated links distributed digitally. Moreover, the greater the range of options, the greater a business becomes exposed to managing data protection and payment compliance in terms of PSD2 and PCI.
    Pay360 by Capita helps the industry optimise activity by supporting the two crucial elements of the collections process;
    •Providing the right channel at the right time to connect with the consumer
    •Providing compliant payment methods to receive a payment there and then
    This webinar will demonstrate how our various solutions, linked to our omnichannel payment platforms allows business to create sophisticated strategies aimed at maximising returns whilst providing a customer experience that suits the customer profile and protects all parties in terms of payment compliance.
  • CSA Data Gathering Initiative (DGI) Launch and Use of New Platform Recorded: Aug 9 2019 14 mins
    Claire Aynsley, Head of Regulatory Compliance and Standards, CSA
    Claire Aynsley will provide information on the new DGI platform – the launch date, how to use it and its relatively unknown benefits.
  • Lowering costs, streamlining regulatory risk & compliance processes with RegTech Recorded: May 22 2019 32 mins
    Pierre Silavant (Sales Director) and Karl Viertel (Co-founder & CEO Alyne)
    CSA members are now firmly part of the UK regulatory regime and with that comes the increased cost of managing regulatory risk, compliance and audit processes. Whether it’s operational resilience, cyber security, post GDPR data privacy risk assessments, regulatory implementation, technology risk, 3rd party vendor governance, effective policy management or even ISO27001 certification - Alyne will review these crucial use cases and discuss how using transformative Regulation Technology (RegTech) as an enabler will help to lower risk, compliance and audit costs, create easy to use agile processes and allow the members to focus on its core business, whilst demonstrating and complying with regulatory pressures.
  • Apprenticeships Update webinar Recorded: Mar 9 2017 53 mins
    Fiona Macaskill, CSA Head of Learning & Development
    CSA Head of Learning & Development Fiona Macaskill will present an update on Apprenticeships as part of National Apprenticeship Week 2017 (6 - 10 March) and will include useful information on toolkits and resources for employers and what the CSA is doing to help members maximise a return on their investments.
  • Apprenticeships and the Apprenticeship Levy update Recorded: Nov 16 2016 51 mins
    Fiona Macaskill, CSA Head of Learning & Development
    CSA Head of Learning & Development Fiona Macaskill delivers an apprenticeship update, including details about the Apprenticeship Levy and what it means for employers.
  • CSA Compliance Essentials Recorded: Nov 10 2016 28 mins
    Fiona Macaskill, CSA Head of Learning & Development
    CSA Head of Learning & Development Fiona Macaskill introduces the new CSA Compliance Essentials product from the CSA.
  • Level 3 Award, Certificate, Diploma for the Debt Collection Industry Recorded: Oct 20 2016 29 mins
    Fiona Macaskill, CSA Head of Learning & Development
    CSA Head of Learning & Development Fiona Macaskill The CSA Level 3 Award, Certificate and Diploma for the Debt Collection Industry are each designed as standalone qualifications explains how the industry-recognised Level 3 Diploma offers proof of knowledge and the skills required to function as a proficient professional within the debt collection industry.
  • Level 5 Diploma in Compliance Risk Management Recorded: Sep 27 2016 28 mins
    Fiona Macaskill, CSA Head of Learning & Development
    CSA Head of Learning & Development Fiona Macaskill explains how the Level 5 Diploma in Compliance Risk Management can benefit your firm.
Live monthly FCA related webinars for CSA members
Monthly CSA webinars presented by Peter Wallwork, CEO of the CSA and Claire Aynsley, Head of Membership and Compliance. These webinars are aimed at all CSA members and should be used as an extra resource for gaining authorisation under the FCA in April 2014 and other industry related matters.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: CSA Compliance Essentials
  • Live at: Nov 10 2016 11:00 am
  • Presented by: Fiona Macaskill, CSA Head of Learning & Development
  • From:
Your email has been sent.
or close