Driving Better Outcomes and Performance in Collections

Presented by

Ian Barrell, Russ Wilkinson (Pay360)

About this talk

Driving effective and efficient collections strategies is challenging. Maximising the return on specific portfolios requires businesses to have sophisticated methods of omnichannel communication linked to slick payment methods that provide a smooth customer experience enabling the consumer to pay there and then using the most convenient method and channel. And all of this set against an increasing backdrop of regulation to ensure that customers are being treated fairly. Meeting this challenge across different portfolios that will have different needs requires complex consideration – some consumers will want (or need) agent help to manage them through the process, other more tech savvy groups will prefer to pay through automated links distributed digitally. Moreover, the greater the range of options, the greater a business becomes exposed to managing data protection and payment compliance in terms of PSD2 and PCI. Pay360 by Capita helps the industry optimise activity by supporting the two crucial elements of the collections process; •Providing the right channel at the right time to connect with the consumer •Providing compliant payment methods to receive a payment there and then This webinar will demonstrate how our various solutions, linked to our omnichannel payment platforms allows business to create sophisticated strategies aimed at maximising returns whilst providing a customer experience that suits the customer profile and protects all parties in terms of payment compliance.
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