The changing nature of customer communications in a post-pandemic world

In our latest webinar, our sector experts Craig Fance and Amanda King will provide an introduction to the stability and resilience of our customer communication solutions that we currently provide to the Debt Sector with a focus on the impact of COVID 19 on the delivery and changing nature of collection strategies pre, during and post pandemic. COVID 19 has increased the digitisation of many of our Debt Client business processes including the introduction of hybrid mail and the continued move to Self Serve within the sector. In the webinar we will share experiences of how Self Serve can transform your collection strategies and manage the home and office staff accessibility issues that many businesses are still faced with. We will touch on; • Building your communication strategy to deliver efficiencies but also increase engagement • Support a move to Self Serve whilst the ‘business as usual’ is managed effectively • Introduce automated document management to improve business process and drive savings • Align to digitisation with examples of process transformation including online dynamic forms Utilising our hybrid mail platform many clients have successfully weathered the pandemic with staff working from home to ensure that the customer engagement has improved and increased during and subsequently. As we return to the new normal, we look at how the efficiencies and simplistic access to digital communications through the platform has also enhanced the collection strategy further and improved the multi-channel engagement for many of their debt customers. We will demonstrate through our solutions, how the move to automated workflows and ensuring that the management of your customer communications can be simplified and outsourced to bring postal and production efficiencies ensuring that any future peaks in volume that may be after a period of reduced contact in some areas of debt management don’t overwhelm your in house capacity.