Murtuza Choilawala, Product Manager, Cloud Solutions and Rob Goodling, Manager, Tivoli SaaS Solutions, IBM
IT service desks have evolved to focus on end-user self help and increasing productivity of IT staff. End-users are not only getting comfortable with the self service aspect of the IT service desk but are influenced by the proliferation of consumer app stores that they use for their personal devices. The next logical step then is to expect being able to provision 'on-demand' the software they need on the devices/endpoints they use for work. From an IT point of view, meeting this demand requires the ability to have automated workflows in place for request reviews and approvals. These workflows also need to account for enterprise software license agreements and ensure organizations are ready for a license compliance audit.
Attend this webinar to hear how creating an internal enterprise app store can be a key part of your SAM strategy.