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Driving CX Innovation with CIAM to Deliver Competitive Advantage

In today’s digital-first world, customer experience (CX) is the new battleground. Delivering innovative experiences provides your organisation with an opportunity to stand out amongst your competition. As a foundation, Customer Identity and Access Management (CIAM) can enable your brand with a strategic advantage by driving innovation with convenient and secure digital experiences.

But is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX to better understand the next steps to take in your organisation’s journey to enhance digital experiences with identity solutions to provide business impact.
Recorded Aug 4 2021 43 mins
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Presented by
Richard Bird, Chief Customer Information Officer, Ping Identity
Presentation preview: Driving CX Innovation with CIAM to Deliver Competitive Advantage

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  • Rise Above the Unexpected. Create Extraordinary Customer Experiences. Oct 28 2021 10:00 am UTC 37 mins
    Andre Durand, CEO of Ping Identity and Molly Bloom, Entrepreneur & Author of Molly's Game
    Join Andre Durand, CEO of Ping Identity in a fireside chat with Molly Bloom, olympic-class skier, entrepreneur and author of "Molly’s Game".

    From running one of the most exclusive high-stakes poker games in Hollywood to becoming a successful entrepreneur, Molly’s amazing story of failures and perseverance is truly remarkable and is particularly relevant to businesses in 2020.

    Learn about the repeatable strategies she used to create exclusive, personalised experiences for her players and to recover from disastrous circumstances. Hear how her strategies can help businesses turn their customers into loyal advocates.
  • Driving CX Innovation with CIAM to Deliver Competitive Advantage Oct 12 2021 9:00 am UTC 43 mins
    Richard Bird, Chief Customer Information Officer, Ping Identity
    In today’s digital-first world, customer experience (CX) is the new battleground. Delivering innovative experiences provides your organisation with an opportunity to stand out amongst your competition. As a foundation, Customer Identity and Access Management (CIAM) can enable your brand with a strategic advantage by driving innovation with convenient and secure digital experiences.

    But is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX to better understand the next steps to take in your organisation’s journey to enhance digital experiences with identity solutions to provide business impact.
  • Driving CX Innovation with CIAM to Deliver Competitive Advantage Recorded: Aug 4 2021 43 mins
    Richard Bird, Chief Customer Information Officer, Ping Identity
    In today’s digital-first world, customer experience (CX) is the new battleground. Delivering innovative experiences provides your organisation with an opportunity to stand out amongst your competition. As a foundation, Customer Identity and Access Management (CIAM) can enable your brand with a strategic advantage by driving innovation with convenient and secure digital experiences.

    But is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX to better understand the next steps to take in your organisation’s journey to enhance digital experiences with identity solutions to provide business impact.
  • Driving CX Innovation with CIAM to Deliver Competitive Advantage Recorded: Jul 6 2021 43 mins
    Richard Bird, Chief Customer Information Officer, Ping Identity
    In today’s digital-first world, customer experience (CX) is the new battleground. Delivering innovative experiences provides your organisation with an opportunity to stand out amongst your competition. As a foundation, Customer Identity and Access Management (CIAM) can enable your brand with a strategic advantage by driving innovation with convenient and secure digital experiences.

    But is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX to better understand the next steps to take in your organisation’s journey to enhance digital experiences with identity solutions to provide business impact.
  • Are Your APIs at Risk? Recorded: Jan 28 2021 46 mins
    Joe Krull, Senior Analyst Aite Group, and Francois Lascelles, CTO Office Ping Identity
    Enterprises are rapidly implementing API-first strategies to open up access to data, services and applications as part of digital transformation initiatives. While providing tremendous value, most organizations still are not aware of the number of APIs in use in their environments, thus not fully appreciating the risk associated with API manipulation and compromise.

    You'll hear about:
    - Some attacks that are attributed to API insecurity
    - The impact and implications as a result of an API attack for an organization
    - AI-based solutions which can provide increased visibility into API traffic
    - How AI-based solutions can work together with existing API security tools to extend security posture
  • Implementing the Identity and Device Security Principles of Zero Trust Recorded: Jan 26 2021 30 mins
    Baber Amin, CTO West, Ping Identity; Bill Harrod, Federal CTO, Mobilelron; Farhan Saifudin, Sr. Solutions Engineer
    Highly sensitive customer data and intellectual property is no longer safe behind the corporate perimeter. Employees and partners need access remotely. They’re using personal devices for work. And the data itself is hosted in the cloud, accessible through SaaS apps and public APIs. To protect their businesses and customers, enterprise security teams must adapt to the new realities of digital business.
    Join Ping Identity and MobileIron as they discuss an identity and mobile centric approach to enabling Zero Trust security. You will learn:
    - Capabilities needed to verify users, applications, devices and transactions
    - Leveraging user and device risk signals to enforce adaptive access control
    - Mitigating breaches by detecting and remediating common mobile vulnerabilities
    - Preventing the use of stolen credentials with passwordless and Zero Sign on
  • Are Your APIs at Risk? Recorded: Jan 11 2021 47 mins
    Joe Krull, Senior Analyst Aite Group, and Francois Lascelles, CTO Office Ping Identity
    Enterprises are rapidly implementing API-first strategies to open up access to data, services and applications as part of digital transformation initiatives. While providing tremendous value, most organizations still are not aware of the number of APIs in use in their environments, thus not fully appreciating the risk associated with API manipulation and compromise.

    Join us to learn about the risks associated with insecure APIs and how to leverage artificial intelligence solutions to overcome these vulnerabilities. You will hear:
    - Some attacks that are attributed to API insecurity
    - The impact and implications as a result of an API attack for an organization
    AI-based solutions which can provide increased visibility into API traffic
    - How AI-based solutions can work together with existing API security tools to extend security posture
  • A Practical Approach to Zero Trust Recorded: Dec 8 2020 20 mins
    Phil Allen, Vicepresident EMEA, and Baber Amin, CTO West, Ping Identity
    Achieving "full" Zero Trust with any single technology is simply not possible. But, there are some practical steps that can move your organization towards a Zero Trust ecosystem.
    Join this webinar to listen to how enterprises can begin to adopt Zero Trust principles while leveraging their existing investments in identity and access controls.
  • Conveying the Value of Customer Identity Recorded: Dec 7 2020 32 mins
    Dustin Maxey, Director of Product Marketing, Ping Identity
    Identity professionals understand how important it is to address CIAM use cases. Customer identity has a significant impact on the top line and can move the needle for your business in a big way.

    In this webinar we'll discuss how to measure and communicate the value of customer identity, to help ensure it is recognised, funded and prioritised like the revenue-generating behemoth that it is.
  • Making the Business Case for Identity Recorded: Dec 3 2020 33 mins
    Baber Amin, CTO West, and Vikas Mundada, Director of Customer Value Management, Ping Identity
    Identity Access Management (IAM) enables employees to get work done from anywhere, anytime and securely.
    In this webinar for IT executives and professionals, you'll learn to measure and articulate the business value you can bring to the table with IAM to boost productivity, security and agility. We'll also walk you through a calculator so you can perform an instant business value assessment.
  • API Infrastructures Risk and Governance with a Layered Approach Recorded: Dec 2 2020 20 mins
    Manoj Kona, National Oilwell Varco & Bernard Harguindeguy, Ping Identity
    Behind every digital transformation initiative is an API-first strategy that enables organizations to positively impact their business by opening up access to data and applications. While providing tremendous value, improperly managed or secured APIs can result in inappropriate use, inefficient infrastructures or worth, unauthorized access to resources causing breaches, theft or disruptions. National Oilwell Varco leverages an intelligent, layered approach that builds off of their existing API gateways to ensure every API is protected. In this session, come learn from them how they addressed API risks and governance by adding an artificial intelligence layer provided by PingIntelligence for APIs to their API fabric.
  • The Art of IAM Business Value Recorded: Dec 2 2020 26 mins
    Jon Lehtinen, Thomson Reuters & Baber Amin, Ping Identity
    Congratulations! It’s 2021, and every single workforce identity and access management project that you proposed in 2020 was approved, funded, and is being executed with resounding cheers from all corners of your business. That’s the dream, right? The reality is that to get funding and buy-in for IAM projects that advance Zero Trust security principles and digital transformation, you’ll have to pinpoint, measure and articulate the spend securing your workforce identity in business value terms. In this session, Jon Lehtinen, a seasoned identity professional, will share his approach, successes, and lessons learned while championing the business case for a workforce authentication authority at multiple large enterprises. You’ll also walk away with an interactive value assessment tool and framework that helps you have a powerful business conversation that can help raise your team’s status within your organization.
  • ZScaler Presents: How to Use Zero Trust Services to Usher in A New Remote World Recorded: Dec 2 2020 32 mins
    Dhawal Sharma, zScaler
    Two things happened when COVID-19 hit. The security paradigm quickly shifted from the network to the mobile user, device and app, and the business' span of control shrunk. As employees, third-parties and even B2B customers work remotely from unsecured networks and devices, bad actors continue to exploit network-based remote access technologies. You have an opportunity to rethink remote access and work from anywhere. In this session you'll learn, with a customer case study, how to easily leverage zero trust principles to secure access for a mobile workforce of thousands of employees. With a demo of the Ping Zscaler solution, understand how to leverage identity with zero-trust enforcement. Learn why SCIM integration is critical beyond SAML SSO to manage risk while empowering business agility Define simple, application-based policies to protect business apps. Use cloud for flexibility and scale to enable work from anywhere
  • Keynote: Identity For Today's Digital First World Recorded: Dec 2 2020 55 mins
    Andre Durand, CEO Ping Identity
    Our world has dramatically changed and the balance of interactions has tipped toward digital and away from physical…and may stay that way for many reasons. Exceptional digital experiences are built on strong identity foundations, which pair frictionless security with leading edge digital channels for customers, employees and partners. We’ll explore how customers are building identity for a digital first world using the latest in cloud solutions, secure APIs, machine learning, new open identity standards, and breakthroughs in personal identity solutions.
  • API Infrastructures Risk and Governance with a Layered Approach Recorded: Dec 2 2020 20 mins
    Manoj Kona, National Oilwell Varco & Bernard Harguindeguy, Ping Identity
    Behind every digital transformation initiative is an API-first strategy that enables organizations to positively impact their business by opening up access to data and applications. While providing tremendous value, improperly managed or secured APIs can result in inappropriate use, inefficient infrastructures or worth, unauthorized access to resources causing breaches, theft or disruptions. National Oilwell Varco leverages an intelligent, layered approach that builds off of their existing API gateways to ensure every API is protected. In this session, come learn from them how they addressed API risks and governance by adding an artificial intelligence layer provided by PingIntelligence for APIs to their API fabric.
  • The Art of IAM Business Value Recorded: Dec 2 2020 26 mins
    Jon Lehtinen, Thomson Reuters & Baber Amin, Ping Identity
    Congratulations! It’s 2021, and every single workforce identity and access management project that you proposed in 2020 was approved, funded, and is being executed with resounding cheers from all corners of your business. That’s the dream, right? The reality is that to get funding and buy-in for IAM projects that advance Zero Trust security principles and digital transformation, you’ll have to pinpoint, measure and articulate the spend securing your workforce identity in business value terms. In this session, Jon Lehtinen, a seasoned identity professional, will share his approach, successes, and lessons learned while championing the business case for a workforce authentication authority at multiple large enterprises. You’ll also walk away with an interactive value assessment tool and framework that helps you have a powerful business conversation that can help raise your team’s status within your organization.
  • ZScaler Presents: How to Use Zero Trust Services to Usher in A New Remote World Recorded: Dec 2 2020 32 mins
    Dhawal Sharma, zScaler
    Two things happened when COVID-19 hit. The security paradigm quickly shifted from the network to the mobile user, device and app, and the business' span of control shrunk. As employees, third-parties and even B2B customers work remotely from unsecured networks and devices, bad actors continue to exploit network-based remote access technologies. You have an opportunity to rethink remote access and work from anywhere. In this session you'll learn, with a customer case study, how to easily leverage zero trust principles to secure access for a mobile workforce of thousands of employees. With a demo of the Ping Zscaler solution, understand how to leverage identity with zero-trust enforcement. Learn why SCIM integration is critical beyond SAML SSO to manage risk while empowering business agility Define simple, application-based policies to protect business apps. Use cloud for flexibility and scale to enable work from anywhere
  • Keynote: Identity For Today's Digital First World Recorded: Dec 2 2020 55 mins
    Andre Durand, CEO Ping Identity
    Our world has dramatically changed and the balance of interactions has tipped toward digital and away from physical…and may stay that way for many reasons. Exceptional digital experiences are built on strong identity foundations, which pair frictionless security with leading edge digital channels for customers, employees and partners. We’ll explore how customers are building identity for a digital first world using the latest in cloud solutions, secure APIs, machine learning, new open identity standards, and breakthroughs in personal identity solutions.
  • Rise Above the Unexpected. Create Extraordinary Customer Experiences. Recorded: Dec 1 2020 36 mins
    Andre Durand, CEO of Ping Identity and Molly Bloom, Entrepreneur & Author of Molly's Game
    Join Andre Durand, CEO of Ping Identity in a fireside chat with Molly Bloom, olympic-class skier, entrepreneur and author of "Molly’s Game".

    From running one of the most exclusive high-stakes poker games in Hollywood to becoming a successful entrepreneur, Molly’s amazing story of failures and perseverance is truly remarkable and is particularly relevant to businesses in 2020.

    Learn about the repeatable strategies she used to create exclusive, personalised experiences for her players and to recover from disastrous circumstances. Hear how her strategies can help businesses turn their customers into loyal advocates.
  • Keynote: Customer Identity Management - Providing Growth in 2020 Recorded: Oct 21 2020 38 mins
    Phil Allen, VP EMEA, Ping Identity
    In today’s environment digital channels are now the primary, if not the exclusive destination for customer engagement. These channels provide new opportunities to gain knowledge of your customer’s preferences, which products they own, and what they might buy next. Maximizing these opportunities means that your online customer journey must be seamless, private and secure from start to finish. In this session, we’ll explore how a robust customer identity and access management (CIAM) solution can boost growth in today’s digital first world.
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Find out how our identity and access management platform gives enterprise customers and employees one-click access to any application from any device.

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  • Title: Driving CX Innovation with CIAM to Deliver Competitive Advantage
  • Live at: Aug 4 2021 10:00 am
  • Presented by: Richard Bird, Chief Customer Information Officer, Ping Identity
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