Name: Driving CX Innovation with CIAM to Deliver Competitive Advantage
Start: 2021-12-02T10:00:00Z
End: 2021-12-02T10:00:42.000Z
Location: BrightTALK
Rating: 0

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¿Sabe quiénes son sus clientes? Parece una pregunta capciosa, pero no lo es. 

Ya sea para dar la bienvenida a un nuevo cliente o para conceder un nuevo préstamo a un cliente existente, las instituciones financieras necesitan una certeza absoluta en lo que respecta a la identidad de sus clientes.

Los casos de estafadores que utilizan la información de identidades robadas para abrir nuevas cuentas bancarias a nombre de sus víctimas crecieron un 32% en 2022, según la FTC, y este es solo uno de los varios retos a los que las organizaciones deben enfrentarse hoy en día. 

Cuando las instituciones financieras pueden identificar con precisión y facilidad a los clientes en puntos de alto riesgo a lo largo del ciclo de vida del cliente, tienen la oportunidad de ofrecer mejores servicios digitales al tiempo que mejoran la seguridad y reducen las pérdidas.

Participe en este webinar el Jueves  16 de Noviembre 10 am CDMX para conocer las tendencias en identidad digital y el papel que desempeña la comprobación de identidad a la hora de aumentar la confianza de los clientes, reducir las pérdidas por fraude y hacer crecer su negocio.

Conversaremos sobre:

Principales riesgos relacionados con la identidad en los servicios financieros
El papel de la comprobación de la identidad a lo largo del ciclo de vida del cliente
Cómo funciona la comprobación de identidad con la gestión de accesos y las herramientas de detección de fraudes para ofrecer mejores experiencias a los clientes.
Principales casos de uso y resultados de la comprobación de identidad
El futuro de la identidad digital y las tecnologías emergentes que transformarán el sector

El Poder de la  Identidad Digital para los Servicios Financieros

Você sabe quem são seus clientes? Parece uma pergunta capciosa, mas não é. 

Seja para dar as boas-vindas a um novo cliente ou para conceder um novo empréstimo a um cliente existente, as instituições financeiras precisam de certeza absoluta sobre a identidade de seus clientes.

Os casos de fraudadores que usam informações de identidade roubadas para abrir novas contas bancárias com os nomes de suas vítimas cresceram 32% em 2022, de acordo com a FTC, e esse é apenas um dos vários desafios que as organizações enfrentam atualmente.

Quando as instituições financeiras podem identificar com precisão e facilidade os clientes em pontos de alto risco durante todo o ciclo de vida do cliente, têm a oportunidade de oferecer melhores serviços digitais e, ao mesmo tempo, aumentar a segurança e reduzir as perdas.

Participe deste webinar na Quinta-feira, 9 de novembro, às 10h, para saber mais sobre as tendências em identidade digital e o papel que a comprovação de identidade desempenha no aumento da confiança do cliente, na redução de perdas por fraude e no crescimento de seus negócios.

Discutiremos

Os principais riscos relacionados à identidade nos serviços financeiros
A função da prova de identidade em todo o ciclo de vida do cliente
Como a prova de identidade funciona com o gerenciamento de acesso e as ferramentas de detecção de fraude para proporcionar melhores experiências aos clientes.
Os principais casos de uso e os resultados da comprovação de identidade
O futuro da identidade digital e as tecnologias emergentes que transformarão o setor.

O Poder da Identidade digital para os Serviços Financeiros

Security professionals understand that protecting customers and their data is critical. Customers want to trust that as a vendor, you’ve taken the appropriate precautions to ensure a secure digital experience. But sometimes this is easier said than done. 

In this webinar, Loren Russon, SVP of Product Management, will lay out the necessary steps to deploying customer identity and access management (CIAM). This four-phase journey will help you and your organization understand the necessary capabilities needed to:

--Centralize identity providers
--Create consistent and easy integration with existing and future apps
--Meet security and compliance standards
--Lay the foundation for decentralized identity management 

In a nutshell, CIAM allows businesses to securely authenticate, capture, and manage customers’ identity and profile data while controlling what applications, services, and information users can access without encountering unnecessary friction. Join this webinar to learn how.

How to Secure Your Customers and Protect Their Data

Join us Wednesday, October 25th, 10 AM MT while we take a deep dive into PingOne's Pre-Build CIAM Passwordless Flow Packs and answer questions from the audience.
 
Agenda:
- Overview of OOTB Passwordless Flows Supported (Magic Link, SMS OTP, Email OTP, FIDO2)
- Implementing the flows (What's needed in PingOne)
- Use Cases and Benefits
- Q&A

Ping Office Hours - PingOne CIAM Passwordless Pre-Built Flow Packs

The digital identity landscape is at a crossroads. We've pushed the boundaries of centralized federation systems to their limits. In our digital-first world, ensuring a person's identity is genuine is critical to eliminating fraud and compromised credentials. Enter Decentralized Identity: the game-changer.
 
Visualize a world where your credentials, academic or professional, are instantly verifiable without needing a third party. We’ll explore a number of key use cases, from travel without bulky paperwork to foolproof online transactions.

This webinar provides the foundation knowledge of decentralized identity, including credentialing and verification. Decentralized identity promises unmatched security, unparalleled user experience, and privacy. Join us to learn how you can reshape digital identity.

Presenters: Frank Cardello (Executive Advisor, Decentralized Identity) and Darell Geusz (Product Lead, Neo)

An Introduction To: Decentralized Identity

Take the step toward a passwordless future without complexity. PingOne for Customers Passwordless is a cloud-based solution that caters to all customer identity types at scale, with minimal setup required.

It combines orchestration – with pre-built flow templates that align with the most common customer passwordless use cases – SSO, MFA, user management, and risk services – along with an intuitive getting started wizard – to allow administrators to quickly design, test, and deploy various out-of-the-box passwordless registration and authentication experiences with just a few clicks and in minutes rather than days or even weeks. This helps organizations:

--Overcome passwordless adoption roadblocks
--Deliver secure and frictionless passwordless experiences to customers with speed and simplicity
--Save time, money, and other finite resources.

Test and Deploy New End-User Experiences with Out-of-the-Box Passwordless Flows

Identity data is no longer a right: it is a privilege. Gather too much, and you expose yourself to increased risk. Gather too little, and you expose yourself to fraud and synthetic identities. 
 
Decentralised identity represents a massive paradigm shift to a safer, more secure future by giving users control over their data. In other words, no more “trusted” third parties which are potentially vulnerable to attacks. Decentralised identity eliminates the need to build connections into federation systems, and reduces the amount of personally identifiable information organizations must collect. 
 
Join Ash Diffey, Vice President of Asia-Pacific and Japan, from Ping Identity and Toby Smith, Principal, from Oliver Wyman’s Digital practice in Asia Pacific for this free webinar where we discuss how banks can use a decentralised identity model to reduce risk while simultaneously improving users' privacy.

New frontiers of digital identity in finance

Todos los días recurrimos a formularios de registro, contraseñas y a la creación de cuentas durante el proceso de checkout para identificar a los clientes e incrementar su engagement. 

Pero, ¿es así como los clientes quieren interactuar con su empresa? 

Para responder a esta pregunta, Ping Identity entrevistó a más de 3.400 consumidores de cinco países para entender mejor las preferencias y comportamientos de los consumidores a la hora de registrarse e iniciar sesión. 

Únase a nuestra charla el próximo Miercoles 27 de Septiembre 10 am CDMX y aprenda más sobre:

El impacto de las experiencias ineficientes de inicio de sesión en la retención de clientes.
La relación amor-odio de los consumidores con la MFA.
La importancia del fraude en la elección de marcas por parte de los consumidores.
Cómo los consumidores están empezando a aceptar la idea de una identificación digital.
Qué puede hacer para mejorar la experiencia del cliente de principio a fin.

Regístrese ahora para aprender a impulsar la adquisición y retención de clientes, aumentar la fidelidad y ganarse su confianza rápidamente.

Manteniendo a los clientes Loggeados:  5 lecciones destacadas

An integrated fraud prevention solution detects non-human and malicious actors throughout each user session, assesses risk and decides what actions to take, and automatically makes fraud mitigation decisions in real time, isolating fraudulent sessions without disturbing legitimate users. Join this webinar to learn about the 4 pillars of account takeover and new account fraud prevention: detect, decide, direct, and defend

Stop Bots and Bad Actors with the Four Pillars of Fraud Prevention

In this session, we discuss what is PingAuthorize and PingOneAuthorize and the use case it is designed to solve. With a brief demonstration of the products in action. This will be followed by an overview of 3 solutions that Ping Professional Services implemented for our customers.

Delivery Assured: PingOne Authorize

La sécurisation des identités numériques est un défi chaque instant. En effet, la majeure partie des solutions d'identité et d'authentification n'ont pas été conçues pour supporter les cas d'usages modernes. Elles sont pour bon nombres d’entre elles trop complexes et demandent un effort important de personnalisation.
 
L'avenir du CIAM implique donc l’utilisation d’un moteur d'orchestration sans code (ou « no-code ») permettant aux organisations de créer, tester et optimiser rapidement les expériences numériques de leurs clients, sans friction.
 
Rejoignez cette session webinar animée par les experts de Ping Identity et Synetis pour en apprendre plus sur le CIAM et l'orchestration, et ainsi développer des expériences digitales innovantes et améliorer votre sécurité grâce à l'identité client.

Orchestration des Identités : Améliorer la sécurité et l’UX de vos clients

An introduction to: Decentralized Identity

The term “Digital transformation” has been used as a catch-all in the retail industry for a few years now, but what most do agree is that it  poses a range of new challenges and opportunities for retailers. Heightened expectations amongst tech-savvy consumers have forced the need to deliver slick and frictionless end-user experiences to drive engagement and loyalty. The problem is how?
 
Retailers can leverage customer identity as part of a digital experience strategy to offer smooth and secure end-to-end user journeys optimized to deliver business impact, aka: increase customer acquisition and retention while reducing fraud. Join this webinar with Robert Ivey, CTO at GCA, and Aubrey Turner, Executive Advisor at Ping Identity, for a discussion about how a well-known, global, fast-casual dining organization implemented customer identity, risk-based authentication, user management, and identity orchestration to:
 
--Streamline digital ordering experiences to effectively increase online order conversions.
--Materially increase enrollment in their loyalty program
--Reduce costs associated with fraud.
--Unify 800,000+ end-user profiles in a single directory to deliver more personalized and data-driven experiences.

Increase Loyalty & Reduce Fraud with Customer Identity-Driven Experiences

Renowned identity expert and author, Phillip J. Windley, Ph.D will join Ping Identity in this fireside chat webinar to discover the essence of digital identity and its profound implications in our interconnected world. Tailored for practitioners and executives alike, this session will provide a comprehensive understanding of identity systems and their role in shaping our lives.
 
Explore the foundational aspects of identity as it enables recognition, memory, and reactions to people, places, organizations, and objects. Uncover the indispensable role of identity systems in managing relationships, permeating nearly every aspect of our existence, both in the physical and digital realms.
 
As our daily lives become increasingly mediated by digital systems, the webinar will highlight the rising significance of well-functioning identity systems. In this two-part webinar we will cover:
--6 key takeaways from the new book, Learning Digital Identity: Design, Deploy, and Manage Identity Architectures
--Unlock the complexities that make digital identity more challenging to manage than real-life identity
--Practical authentication methods, including the elimination of passwords
--The role of artificial intelligence in identity management
--The future of digital identity, including decentralized identity
 
Whether you're a practitioner, tech enthusiast, or executive making impactful identity decisions, this webinar promises to enrich your understanding of identity's criticality in our rapidly evolving digital landscape. Don't miss this opportunity to uncover the secrets of digital identity and its transformative power!

Digital Identity Fundamentals and Future Trends with Phil Windley Part 2

Creating secure and delightful digital experiences requires more than meets the eye. User journeys and use cases are becoming more complex, have to be customized, and involve more apps than ever before....and that complexity impacts your business. It's expensive. It's slow. It impedes innovation. 

In this session, learn how to revolutionize your user experiences with identity orchestration to save money, move faster, and be an innovator. Design end-to-end secure and delightful experiences that leverage your entire tech portfolio, deploy quickly & easily and can be easily optimized to foster innovation.

Innovate Faster, Spend Smarter, and Simplify Complexity with Orchestration

Digital Identity Fundamentals and Future Trends with Phil Windley

Financial institutions know that consumers today expect great digital experiences as a baseline. In fact, 63% of customers think banking apps and websites should offer the same level of ease and convenience as social media and retailers (Ping Identity Consumer Survey, 2022). At the same time, financial services is also a top target for cybercriminals, and one of the industries that is most frequently breached. What can financial institutions do when faced with conflicting requirements from customers and regulators, not to mention the relentless pace of technology innovation that is forcing transformation across every type of business?

Join industry experts, Branden Williams, VP of IAM Strategy at Ping Identity, and Krishna Jayakumar, Senior Director of Solution Consulting, LexisNexis® Risk Solutions, for a discussion of the trends shaping the financial services industry today and how organizations can effectively embrace change.

What’s Next? Digital Trends Driving Change in Financial Services

Join us Wednesday, August 23rd, 10 AM MT while we walk through the step-by-step process of getting started with PingOne Protect and maximizing its value in your platform. 
 
Agenda:
1. Short intro to PingOne Protect
2. Expanding beyond Risk-based authentication to New Account Fraud and ATO
3. PingOne Protect new capabilities
4. PingOne Protect demo
5. PingOne Protect roadmap
6. Integration and implementation options
7. Q/A

Ping Office Hours - PingOne Protect: Getting Started & Maximizing Use

In today’s digital-first world, customer experience (CX) is the new battleground. Delivering innovative experiences provides your organisation with an opportunity to stand out amongst your competition. As a foundation, Customer Identity and Access Management (CIAM) can enable your brand with a strategic advantage by driving innovation with convenient and secure digital experiences. 

But is your brand’s CX original enough to generate business value? In this session, we will talk through the requirements of what makes a customer experience “innovative” and how you can evaluate your brand’s CX to better understand the next steps to take in your organisation’s journey to enhance digital experiences with identity solutions to provide business impact.

Driving CX Innovation with CIAM to Deliver Competitive Advantage

Customer Experience

Access Management

Authentication

Digital Transformation

Ping Identity

Innovate Digital Experiences

Customer IAM

Customer Identity

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Driving CX Innovation with CIAM to Deliver Competitive Advantage

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