Name: Keeping Customers Logged In: 5 Takeaways From The 2022 Consumer Survey
Start: 2023-02-21T17:00:00Z
End: 2023-02-21T17:42:32.000Z
Location: BrightTALK
Rating: 4

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Today’s customers expect easy-to-use digital tools to help them simply and securely manage their finances. For banks and other financial institutions, the challenge often lies in delivering a slick online experience reminiscent of an online-native fintech while contending with multiple disparate systems, strict regulations, and the ever-present risk of fraud. Identity is the new network perimeter in financial services, and it is also the key to delivering the digital services that customers expect while keeping data and money safe from bad actors.

Join this webinar with Herb Goodfellow, Senior Client Advisor for Financial Services at Ping Identity, for a discussion of identity’s role in transforming the way financial institutions deliver digital services to their customers.

Key Takeaways:
--How legacy and modern systems can coexist and work in harmony
--The organizational impact of managing multiple identity systems
--The role of identity in securing and serving your workforce and customers
--Methods of delivering the right amount of friction at the right time to the right user to prevent fraud
--How identity orchestration can transform the delivery of digital services

Identity Is the Foundation for Digital Services for Financial Institutions

In the race to modernize legacy systems to attract and retain customers, financial institutions frequently find themselves having to justify sacrificing today’s performance in the name of tomorrow’s innovation. Servicing existing customers and members is critical, and attempting to innovate at the speed of business can lead to dangerous shortcuts that end in costly service interruptions and customer dissatisfaction. Financial services institutions are right to be cautious when they make changes – but at the same time, they must find ways to implement and test new capabilities that will keep their customers happy for the long term.
Join this webinar with Herb Goodfellow, Senior Client Advisor for Financial Services at Ping Identity, for a discussion of operational resilience and service innovation, and how these two priorities should be balanced to keep customers safe and happy today and in the future.


Key Takeaways:
The pitfalls of speedy innovation and how to avoid them
How legacy and modern systems can coexist and work in harmony
The approach Operations and Fraud teams need to be successful
How to improve investigations and get service back on track quickly in the event of an interruption
Improved methods for quickly testing and rolling out new services

Stop Sacrificing Today's Performance for Tomorrow's Innovation

Listen up, PingFederate, PingAccess, PingDirectory, and PingCentral users! Did you know the software products you use are available to consume from the cloud as PingOne Advanced Services, managed and delivered by Ping?

If you’re still running Ping’s software either as the .zip file or in cloud containers in on-premises servers or your public clouds (e.g. GCP, AWS, Azure, etc.), then you are still in the business of maintaining your own identity infrastructure. The thankless time your team spends here is just about keeping the lights on, and your business only notices that it’s happening if/when it goes down.

In this webinar, learn how upgrading to PingOne Advanced Services lets you:

Reclaim Your Time - Free up to 40-60% of your team's time to support your business by tackling other value-added projects.

Reduce Your Total Cost of Ownership -  Save significant IT operational costs without compromising support for challenging enterprise use cases.

Improve Your Security Posture - Make sure you’re protected effectively with the latest, automatic bug fixes and upgrades and optimal cloud security postures managed by cloud identity experts.

Join us as VP of PingOne Advanced Services, Joseph Dhanapal, and Director of Product Management, Advanced Services, Michele Kubicek, will discuss the benefits, steps and timelines of upgrading to Ping’s cloud.

How to Reset Your Team’s Identity Bandwidth and Improve Security Posture

Today, we all demand more transparency, visibility and control over our data. Regardless of regulations, we want to manage our privacy preferences for things like opting out of data collection, delegating data access, and granting or revoking consent for how our data can be used. Industry leaders know privacy is a differentiator that builds trust and loyalty. So, they’re looking past the complexity to spearhead self-service data privacy management and enforce consents in real time. Learn how dynamic authorization can help you give customers what they want while meeting the demands of data protection regulations and information risk requirements.

Key takeaways:
Understanding the importance of privacy in building trust and loyalty with customers.
Practical insights into how businesses can leverage dynamic authorization to deliver a personalized customer experience that respects and protects their privacy.
The importance of providing customers with control over their data, including managing their privacy preferences and leaning into consent, even when not required by data protection regulations.

Privacy is the New Customer Experience

Today, we all demand more transparency, visibility and control over our data. Regardless of regulations, we want to manage our privacy preferences for things like opting out of data collection, delegating data access, and granting or revoking consent for how our data can be used. Industry leaders know privacy is a differentiator that builds trust and loyalty. So, they’re looking past the complexity to spearhead self-service data privacy management and enforce consents in real time. Learn how dynamic authorization can help you give customers what they want while meeting the demands of data protection regulations and information risk requirements.

Key takeaways:
-Understanding the importance of privacy in building trust and loyalty with customers.
-Practical insights into how businesses can leverage dynamic authorization to deliver a personalized customer experience that respects and protects their privacy.
-The importance of providing customers with control over their data, including managing their privacy preferences and leaning into consent, even when not required by data protection regulations.

Every day we rely on registration forms, passwords, and require account creation at checkout to identify customers and drive engagement. 

But is this how customers even want to interact with your business? 

To answer this, Ping Identity surveyed over 3,400 consumers across five countries to better understand consumer preferences and behaviors at registration and login. 

Join this fireside chat with executive advisor Aubrey Turner and learn about:
--The impact of inefficient login experiences on customer retention.
--The love-hate relationship consumers have with MFA.
--The influence of fraud on consumers' choice of brands.
--How consumers are warming up to the idea of a digital ID.
--What you can do to improve the end to end customer experience

Join us and learn how to boost customer acquisition and retention, increase loyalty, and earn trust quickly.

Keeping Customers Logged In: 5 Takeaways From The 2022 Consumer Survey

You're excited about DaVinci, but how do you get started? Learn the intricacies of quickly integrating PingFederate and LDAP directory tools with DaVinci. From integration types, patterns, and kits to policy configurations and foundation flow templates, this webinar is your one-stop shop for understanding the DaVinci onboarding process. 

Key takeaways include: 
--Understanding the types of integrations offered by DaVinci
--Implementing the PingFederate Integration Kit
--Using DaVinci to branch and extend your existing PingFederate authentication policies

A Guide to Integrating PingFederate with PingOne DaVinci

In today’s world, digital experience is everything. It can mean the difference between winning a customer or simply getting work done. But for years, IT and the business have been at odds on how to deliver exceptional identity experiences.

With DaVinci, our new identity orchestration service, you can design seamless, secure identity experiences while bypassing many of the common technical hurdles. Join this webinar, where we’ll focus on tackling customer and workforce passwordless use cases and show how DaVinci can expedite your passwordless goals. 

Technology advances, such as orchestration, have made passwordless available for a wide variety of use cases and requirements for Ping customers. We’ll highlight some of the passwordless options available to you, demo the end user experiences and take live questions.

How PingOne DaVinci Can Accelerate Your Passwordless Journey

As an existing Ping customer, you probably have a good handle on SSO and MFA concerns, but online consumer fraud is on the rise and it’s directly affecting your company’s bottom line. Your MFA solution can’t stop fraud on its own. Most online businesses today use multiple sources of risk signals which come into play at different points throughout the customer journey. The challenge is making those signals work together to make better mitigation decisions, targeting suspicious users without disrupting legitimate ones.

Fraud decisioning and orchestration hubs provide a solution to this challenge by centralizing fraud decisioning, ingesting signals from a variety of sources and vendors and turning those signals into real-time mitigation decisions, saving you money.

Join this webinar with Ping Identity’s Maya Ogranovitch Scott and Alex Wong for a discussion of fraud decisioning and orchestration, and how your fraud teams can use their existing fraud tools to their full potential and improve their approach to automated fraud mitigation.

Prevent Online Consumer Fraud Using Risk Signals and Biometrics

With every online retail store, social media platform, and banking application requiring strong passwords, logging in can become tiresome and frustrating. Customer-facing applications need a secure log-in strategy to prevent fraud and theft without coming across as invasive to users. For best practices to incorporate fraud protection without impacting the customer’s experience, join guest panelists as they discuss:
 
- CAPTCHAS: what are they, how do they work, and how can they prevent crime without hindering the customer journey? 
- Cyber security strategies to prevent identity fraud in real time

Preventing Fraud without Treating Your Customers Like Cyber Criminals

Understanding customer data can drive brand trust, loyalty, and new revenues. However, organizations need to be careful of data privacy regulations when leveraging customer information to tailor digital experiences. Learn how to drive personalization with consumer data in today’s panel as guest panelists discuss:

- How to enable customers to control their data, while also ensuring data remains protected
- How to create tailored user experiences with data privacy in mind

Putting Customers in the Driver’s Seat: Unlocking Their Data

Ping Identity

Customer Identity

Customer Engagement

Multi-Factor Authentication

Digital Identity

Customer Experience

Reducing Fraud

Customer Acquisition

Customer Retention

passwords

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Keeping Customers Logged In: 5 Takeaways From The 2022 Consumer Survey

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