Stop Sacrificing Today's Performance for Tomorrow's Innovation

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Presented by

Herb Goodfellow; Sr. Client Advisor at Ping Identity

About this talk

In the race to modernize legacy systems to attract and retain customers, financial institutions frequently find themselves having to justify sacrificing today’s performance in the name of tomorrow’s innovation. Servicing existing customers and members is critical, and attempting to innovate at the speed of business can lead to dangerous shortcuts that end in costly service interruptions and customer dissatisfaction. Financial services institutions are right to be cautious when they make changes – but at the same time, they must find ways to implement and test new capabilities that will keep their customers happy for the long term. Join this webinar with Herb Goodfellow, Senior Client Advisor for Financial Services at Ping Identity, for a discussion of operational resilience and service innovation, and how these two priorities should be balanced to keep customers safe and happy today and in the future. Key Takeaways: --The pitfalls of speedy innovation and how to avoid them --How legacy and modern systems can coexist and work in harmony --The approach Operations and Fraud teams need to be successful --How to improve investigations and get service back on track quickly in the event of an interruption --Improved methods for quickly testing and rolling out new services
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