Integrating UC and Customer Service in the Cloud to Improve Response Time

Presented by

Paula Bernier, TMC; Fabio Ramos, RingCentral; Steven Larsen, Zendesk

About this talk

In our always-connected business world today, customers expect instant and seamless communications. Come learn how companies of all sizes can decrease response times, increase agent productivity and improve customer satisfaction while reducing demand for IT support. What attendees will learn: - Trends in customer care and communications – expectations in our always-on world. - Ways to offer consistent customer experiences across an array of communications mediums - How to enable high-definition voice and video collaboration to users – even those on mobile devices - Exciting new developments in integrated communications and customer - Ability to streamline communications in the cloud - How Zendesk and RingCentral integrations enhance customer satisfaction

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