Does more tech equal better team collaboration?

Today’s customers demand frictionless, personalized, on-demand experiences from their favorite brands and services. To gain a competitive advantage, companies must embed the customer focus into their products and processes.
Join this webinar with Blake Morgan, Customer Experience Expert as she discusses "The Customer of the Future," and learn:
10 defining strategies to develop a customer-experience-focused company.
Guidelines to integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer's perspective.
How to keep up with the demands of the customer of the future.

Chief People Officer of VICE Media, Daisy Auger-Dominguez, is also the Founder and CEO of Auger-Dominguez Ventures, a consultancy that takes leaders, companies and organizations from inclusive workplace culture theory to practice through organizational psychology, applied experimentation, strategic planning, and capacity building. With two decades' experience leading organizational transformations at Moody's Investors Service, The Walt Disney Company, and Google, Daisy has driven innovation, collaboration, and profitability by co-creating cultures of belonging.
Join Daisy as she discusses the biggest challenges of building an equitable and efficient remote workforce model and how to lead with communication while practicing effective teamwork in a virtual workspace.

As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out. Watch this webinar and learn:

* How the Experience Economy is evolving and why companies need to get onboard to survive and thrive
* Why CIOs and technology executives are at the nexus of this shift and how they can enable their organizations to accelerate into the future
* Why the rules for customer engagement have changed along with recommendations for decision-makers to adopt
* Advice on how companies can strengthen their experience strategies now and into the economic future

2020 is a year of uncertainty. But one thing is certain; the way we work has changed forever. Business Communication preferences and practices have had to change overnight to adapt for the new normal.

Business communication requirements have changed and a new segment of workers who never had a choice to work from home are now forced to not only work from home, but to keep similar productivity levels. This has placed new demands on unified communications tools. Let's discuss the top three trends of 2020 shaping the Unified Communications business.

The arrival of a new cloud-based digital communication landscape—centered around always-on connectivity, multiple mobile devices, and an ever-growing number of communications modes—makes it clear that the way we work has forever changed.

In this webinar, learn how to evaluate these new cloud communication and collaboration technologies in light of three key differentiators:

* How to ensure you have integrated suites and connection to other mission-critical apps
* How communication and collaboration technology can make your company more agile and innovative
* How you can improve business workflows, drive efficiency, and harness intelligence

Working from home has become the new norm and providing business continuity across your customer service organization is crucial to your bottom line. If your contact center is not prepared with the right tools, processes, and agent support to work from home, you may be putting your company's revenue at risk.

Join, our guest, Ian Jacobs, Principal Analyst, from Forrester Research, as he breaks down the right way to move your company’s contact center to a WFH agent model today, what strategies you can implement, and benefits of continuing WFH agents in the future:

* Planning your transition: using a cloud-based contact center platform to maintain business continuity as you enable WFH agents.
* Managing your operations: providing admins and supervisors with the tools they need to monitor WFH agents and make changes without needing IT help.
* Looking forward: reducing cost and improving productivity with a remote contact center.

Cloud technologies are dramatically reshaping how we all work and live, and businesses today are under tremendous pressure to keep up with the pace of change. The resulting disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers.

However, the impact isn’t always positive. Workers today are using an average of four communications apps and checking these 10 times an hour—leading to 32 days of productivity wasted each year. The goal of the digital workplace should not be to just provide technical endpoints, but also human connections. This is the intention of Collaborative Communications and it is happening today.

In this engaging presentation, learn how the vision for Collaborative Communications is made possible by RingCentral’s powerful capabilities to call, message, and meet—all delivered with an integrated experience.

Are you concerned about the advancement of AI and cloud technology and how they will impact your business communications? Or perhaps you’re looking for ways to get your business communications AI ready? If you answered yes to either of these, then save your spot at this webinar now.
 
The hype surrounding AI and its imminent take-over of the business world is creating a sense of panic. But whereas AI, just like cloud technology, is sure to become a driving force as we look to the future of business communications, there is no need to jump in at the deep end and throw all your resources at it just yet.
 
Join us for this webinar in which we’ll explain the current state of play for AI (spoiler alert: humans are not going anywhere for a while) and cloud technology and impart some useful ways you can prepare your business communications.

Chris Peterson, SVP of Operations at RingCentral, will talk you through:
 
- Key trends in cloud communications
- The importance of cloud communications
- Team collaboration
- Open platforms
- AI hype vs. reality
- How your business can create value with AI

How we work has changed. Email and instant messaging aren’t sufficient to meet the demands of current business workflows. At the same time, customer-facing workers need to build stronger relationships and foster trust quickly and efficiently.

Learn about how unified communications and cloud collaboration tools are empowering today’s businesses to operate more effectively, facilitate streamlined collaboration, and make a difference with customers. You'll hear from leading industry experts on how UCaaS is rapidly changing business communications, processes and workflows in 2017.

“Ability has nothing to do with opportunity.” -- Napoleon Bonaparte

With the eve of the new year upon us, the time to begin anew with fresh perspective is here. As you look forward and begin to plan how you’re going to shape your 2016 IT communications infrastructure, keep your eyes on the several emerging and continuing enterprise communications trends -- such as the rise of team collaboration solutions, the death of the traditional desk phone, the continued shift to enterprise text messaging, and the rise of predictive communication. Please join us as we take a look at the top 8 trends in enterprise communications for 2016.

Join us on December 18th to learn how you can reduce costs and boost productivity with an enterprise-grade communications platform integrated into your favorite business apps including Google, Office365, Salesforce, and others.

This live demo will show you how RingCentral creates a comprehensive communications hub that is very simple for end-users to adopt and use, and for IT to manage. You can initiate PSTN calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click around from one tool to another.

Our Sales Engineer will walk you through how it works and answer your questions. You’ll see:
* How to place calls with one click from within your business apps
* Views of customer profile and communications history
* Automated ticket creation from calls
* And more!

Technology can empower smarter, more efficient and productive team collaboration. But before jumping into a new product, companies must first look at how employees are collaborating both at work and home. Gartner predicts “by 2020, over 90% of enterprise voice calls in the digital workplace will originate from collaboration applications, up from 30% today.” An MIT study reveals that 36% of workers’ time is spent in inboxes -- which is a deterrent to teamwork. MIT also states that the quality of team communication defines the success of a team.

Join us on December 11th to learn how you can reduce costs and boost productivity with an enterprise-grade communications platform integrated into your favorite business apps like Salesforce, Zendesk, Office 365, and others.

This live demo will show you how easy it is for team members to initiate PSTN calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click from one tool to another --from anywhere, any time.

Our Sales Engineer will walk you through how it works and answer your questions. You’ll see:
* How to place calls with one click from within your business apps
* How to view customer profile and communications history
* How to add and manage users
* And more!

How are companies like Cresa gaining efficiencies and deepening customer engagement through cloud communications, collaboration, and integration? In this thirty minute webinar, learn how the latest cloud communications applications equip employees to thrive in today’s world of work.

Are you interested in saving time, responding to your customers faster, and being able to communicate efficiently from anywhere, on any device?

Join us on December 4th to learn how RingCentral’s cloud-based communications platform integrated into your favorite business apps like Google, Office 365, Salesforce and others can help boost productivity and reduce costs.

This live demo will show you how easy it is for team members to initiate phone calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without having to click from one tool to another -- from anywhere, any time.

Our Solutions Engineer will show you how it works and answer your questions. You’ll see:
* How to place calls with one click from within your business apps
* How to view customer profile and communications history
* How to add and manage users
* And more!

In this fast-paced, informative webinar, you’ll learn how to drive agility with mobile cloud communications that engage prospects faster.

• Enable your team to use the leading business communications solutions from within Oracle Sales Cloud.
• Deepen relationships by communicating the way your customers and prospects most prefer.
• Save time and increase business agility.

Productivity matters to everyone, but the pressure’s really on if you carry a quarterly sales quota. This demo shows new, more efficient ways to communicate with enterprise-class cloud communications integrated into Salesforce and Desk.

Learn how users can initiate PSTN calls and SMS, host meetings and video conferences, view screen pops with relevant information, and more, without leaving Salesforce or Desk.

Our Sales Engineer will demo this integrated communications solution from RingCentral that is simple for end-users to adopt and use, and for IT to deploy and manage. See how to:
- Make and receive calls through the RingCentral phone system
- See business SMS messages as conversations
- Schedule Meetings & Conferences from Your Calendar
- View your complete communications history, including Calls, SMS messages, Faxes, Voicemail

It’s no secret that the purpose of having people answering phones in a contact center is to help customers purchase your goods and services, and then keep them happy after the sale. However, achieving these goals is difficult for many companies because they rely on contact center technology leftover from an era when the voice phone call was king. Meanwhile, the consumer—and even the B2B customer—has moved to using multiple channels of communications: voice calls, email, online chat, SMS, and social media. In this webinar we will discuss the benefits and opportunities of an integrated and multi-channel cloud contact center for both customer and agent satisfaction.

Communications for business is moving to the cloud for easier tools for teams to meet, collaborate, and get their job done. However, the traditional “build it and they will come” approach to deploying Unified Communications and Collaboration (UC&C) drives less than optimal results because knowledge workers frequently grab a set of tools on their own, creating islands of knowledge and collaborative work.

To respond to this challenge, organizations need integrated tools that help knowledge workers gain the full benefits of cloud solutions that enable teams to connect, communicate and collaborate using their favorite methods and devices, anytime, anywhere. In this webinar, we will discuss:

•The current state of knowledge workers today
•How UC&C is changing, especially by taking advantage of cloud deployment
•Assessing your workforce’s needs, including remote offices, mobility, and collaboration with people outside your organization such as vendors and customers
•Efficiencies gained by standardizing unified communications in the cloud
•Key steps needed to evaluate and plan your transition to cloud based UC&C