Name: Does more tech equal better team collaboration?
Start: 2015-07-29T17:00:00Z
End: 2015-07-29T17:32:18.000Z
Location: BrightTALK
Rating: 4.75

RingCentral provides cloud business phone systems designed for today’s mobile and distributed business world.  Join us for our weekly interactive product demos or our monthly eSeminars, which highlight best practices for leveraging today’s communications trends for your business.

The workforce is more distributed than ever, which has made fostering connection more challenging yet more important than before. The pandemic led many companies to adopt new technology and communications channels, in order to replace in-person interaction, but these selections were often made blindly. RingCentral’s 2022 State of Human Connection at Work report found that 68% of employees rely more on business comms tools than before — yet 39% still report feeling more lonely and isolated. These tools may not be working.

Building real human connection within your company requires more than the ability to send a message. A majority of employees find voice communication as effective as an in-person conversation, but are being tripped up by multiple products and platforms; 83% believe a single communications hub would be ideal. What does it look like to offer employees every tool for connection that they need, without overwhelming them with tech?

This first webinar in RingCentral’s series “The Future is Calling: How to Keep in Touch with Tomorrow’s Work Needs,” will explore that exact question. Industry experts will dig into the realities of today’s new work environment and identify how to bridge the disconnect 

Tune in to learn more about:
— The good, the bad and the ugly of hybrid work connectivity today
— How companies and employees have adapted and why this might be falling short
— Which technology channels can close the physical gap and which are just clutter
— And much more

Speakers:
Andrew Spence, independent workforce strategist
Esther Yoon, AVP of Product Marketing, UC, Ring Central
Andrew Deutscher, Founder, Regenerate

Connecting the Dots: The Future of the Workplace is Here

Work is different now. Months, even years, of makeshift policies have given way to a new normal that many companies are still unprepared for. Evolving with the times is the only way to stay competitive, but investments must be strategic. One critical piece to update is your communications infrastructure, as this underpins a company’s ability to collaborate, innovate and ultimately deliver their product; RingCentral has found that 81% of employees believe collaboration apps boost productivity. Yet 69% waste up to an hour a day navigating between these different apps — the opposite of productivity.

Something is going wrong here, so how to fix it? The right communications strategy for one organization may not be the best fit for another, not to mention that these transformations can be expensive and laborious to implement successfully. Yet when a business is able to identify the needs and preferences of its workforce — and then actually deliver on these — the results are evident in both employee satisfaction and the bottom line. Getting it right today can help protect operations for the future.

Tune into this next installment of RingCentral’s series, “The Future is Calling: How to Keep in Touch with Tomorrow’s Work Needs,” to learn how to navigate this new communications landscape. Our panel of industry experts will break down:

— The most common issues companies run into with existing communications strategies
— Why it’s important to figure out the best comms approach for your team
— How the right technology will simplify this process, not complicate it
— And much more

Speakers:
Andrew Spence, independent workforce strategist
Amir Hameed,SVP Worldwide Solution Sales & Engineering, RingCentral
Karlynn Holbrook, Sr. Manager, Digital Employee Communications, Walt Disney Company

Part 2: Building a Communications Strategy for the Future Starts Today

Join RingCentral’s CX book club event as Shep Hyken speaks with author, Fred Reichheld about his latest book, WINNING ON PURPOSE: The Unbeatable Strategy of Loving Customers.

In it, Reichheld and Bain partners Darci Darnell and Maureen Burns show why all businesses should make enriching the lives of customers their primary purpose. They irrefutably prove that it’s the best way to ensure sustainable growth, happily fulfilled employees, and robust investor returns. And they unveil Net Promoter 3.0—updated for our current business and social environment.

The book also introduces Reichheld’s latest invention, Earned Growth, which provides an accounting-based twin for Net Promoter Score, and will buttress and enhance the Net Promoter System.  With that in mind, the audience will leave with:

- How NPS feedback from millions of customers reveals that the previously invisible forces of love and loyalty drive business success

- Why most NPS practitioners achieve just a small fraction of the system’s potential

- How to integrate NPS feedback with big data

- And more!

WINNING ON PURPOSE: The Unbeatable Strategy of Loving Customers

Last year we took a look at the role of the CISO, and more broadly the evolution of the role, from job satisfaction to engaging with cyber employees and everything in between. In this month’s episode of The (Security) Balancing Act we’ll examine the last year and reflect on how the role of the CISO has changed, and what to expect next. 

Join us as we discuss: 

-  How to succeed as a CISO in 2022 
-  What is expected of CISOs in 2022 
-  How the role of the CISO has changed in the past year

Succeeding as a CISO in 2022: A Year in Review

Digital transformation —a top initiative for businesses for the better part of the past decade—has witnessed unprecedented acceleration since the pandemic began. All businesses, regardless of company size, vertical market, or geography, shifted to a digital-first model to adapt to a world where the only way to interact with a company was through digital technologies. And the advent of hybrid work put further emphasis on digital tools to keep teams connected regardless of physical distance.

Because data and applications have become the hub of new business models, becoming a digital organization requires a new way of operating IT organizations. That’s where composability comes in.

Join this informative webinar with Zeus Kerravala, Founder and Principal Analyst at ZK Research and David Lee, VP Product Management for Platform at RingCentral as they discuss:


• What is the composable enterprise?
• How becoming a composable enterprise can positively impact the entire organization 
• Communications in the composable era
• How to embrace composability in your organization
• What to look for in a solution provider

Composable Communications - it’s the cloud’s next big thing

Join this book club event as Shep Hyken and Karin Hurt discuss her latest book, Courageous Cultures. " With the “frontline” talking to customers all day, they hear feedback first-hand that needs to be shared with management and leadership. In addition, they are an incredible resource for ways to better serve the customer. With that in mind, the audience will leave with:

    Communication strategies to eliminate FOSU (Fear of Speaking Up) 
    Techniques to empower customer-focused problem solving
    A process to tap into the best ideas from every team member
    And more!

RingCentral Book Club Series: Courageous Cultures with Karin Hurt

Have you been hoping to learn more about Customer Experience and trends? This RingCentral CX Book Club Event features one of the best future of technology books of all time. COVID accelerated the Innovation in Customer Experience and the Customer of the Future is now. 

Join this book club event as Shep Hyken and Blake Morgan discuss her book, The Customer of the Future - 10 Guiding Principles for Winning Tomorrow's Business. Business Insider named this book as one of the Top 20 Books that C-Level Execs Are Reading to Deal with Covid. "

RingCentral Book Club Series: The Customer of the Future with Blake Morgan

In a work-from-anywhere world, communication and collaboration have become top priorities for today’s businesses as they focus on driving growth while maintaining high productivity and retaining staff. Join us for an interactive panel discussion with several RingCentral customers who participated in our recent customer success survey.

Eric Zweigbaum from Conair, Nick Marchand from Cineplex, Jocelyn Vallieres, Sr, Director of Value Acceleration at RingCentral, and Tom Angelucci, RingCentral will review key metrics gathered from our survey and share commentary and insights around how they are realizing significant and measurable business value from cloud communications, collaboration and contact center solutions. Register Today!


In this interactive event, you will:

Learn why they deployed cloud communications, collaboration and contact center solutions for their business
Discover how RingCentral is helping each drive better business results and what this means to their business
Hear perspectives from customers on use cases and where they are seeing quantifiable benefits

The Business Value of Cloud Comms: Accelerate growth & employee productivity

Now that hybrid and remote work is here to stay, business, security, and IT leaders should reassess the security of their cloud-based applications. For example, do their applications offer end-to-end encryption (E2E) and support a Zero Trust security model? This just one of the questions IT leaders should ask as they evaluate their go-forward security strategies and put together a proactive collaboration security plan.

Join Irwin Lazar, President and Principal Analyst at Metrigy Research and Certified Information Systems Security Professional (CISSP), and Heather Hinton, RingCentral’s new Chief Information Security Officer who has 30 years of experience in Information Technology (IT) and cyber security expertise, as they discuss how to:

Incorporate cloud security provider assessments into a collaboration security approach
Evaluate E2E implementation approaches, looking specifically for providers that are implementing the emerging Message Layer Security protocol to deliver E2E across multiple devices
Assess the impact of E2E on available collaboration features
Look for providers that offer the greatest flexibility for enterprise key management

How to build a proactive enterprise collaboration security plan

In a work-from-anywhere world, communication, collaboration have become top priorities for today’s small and medium businesses as they focus on driving growth while maintain high productivity and retaining staff.  Join us for an interactive panel discussion with several RingCentral customers who participated in our recent customer success survey. 

Greg Moore, CTO of RMLS; Jeremy Wilson-Herrmann of LifeCenter Northwest ITIL4; along with Jocelyn Vallieres, Sr. Director of Value Acceleration at RingCentral, and Tom Angelucci, Director, Industry Solutions at RingCentral will review key metrics gathered from our SMB survey and share commentary and insights around how they are realizing significant and measurable business value from cloud communications, collaboration and contact center solutions.

In this interactive event, you will: (takeaways)
Learn why they deployed cloud communications, collaboration and contact center solutions for their business
Discover how RingCentral is helping each drive better business results and what this means to their business
Hear perspectives from customers on use cases and where they are seeing quantifiable benefits

The Business Value of Cloud Communications

How can agents stay productive while working remotely?
Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they've come to expect, regardless of what is happening at the office or around the world?
Join the executives who have been there —as they share their advice, strategies, and real-world experience on:
How work-from-home can be the best solution for customer service
Keys for success for a work-at-home agent model
How technology allows agents to provide 5-star service, even while remote

Presenter names:
Jarvous Freeman - Director, Contact Center Solutions, Kaplan Higher Education
Vicki Kennedy - Managing Director, Contact Center Technology, AAA
Elaine Lauritzen - Managing Director, Delivery Engineering, Brigham Young University
Jason Cenamor - Moderator and CPO, SINC USA
John Finch - AVP Customer Engagement and Product Marketing, RingCentral

Avoiding the Pitfalls in Enabling Remote Agents

Today’s customers demand frictionless, personalized, on-demand experiences from their favorite brands and services. To gain a competitive advantage, companies must embed the customer focus into their products and processes.
Join this webinar with Blake Morgan, Customer Experience Expert as she discusses "The Customer of the Future," and learn:
10 defining strategies to develop a customer-experience-focused company.
Guidelines to integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer's perspective.
How to keep up with the demands of the customer of the future.

The Customer of the Future: 10 guiding principles for winning tomorrow's busines

Chief People Officer of VICE Media, Daisy Auger-Dominguez, is also the Founder and CEO of Auger-Dominguez Ventures, a consultancy that takes leaders, companies and organizations from inclusive workplace culture theory to practice through organizational psychology, applied experimentation, strategic planning, and capacity building. With two decades' experience leading organizational transformations at Moody's Investors Service, The Walt Disney Company, and Google, Daisy has driven innovation, collaboration, and profitability by co-creating cultures of belonging.
Join Daisy as she discusses the biggest challenges of building an equitable and efficient remote workforce model and how to lead with communication while practicing effective teamwork in a virtual workspace.

Real Talk: Shaping the Future of Work

As companies build out their Systems of Experience™, CIOs and technology executives must ensure these systems are hyper-personalized for customers and employees and tailor them to address changing behaviors and expectations. Companies that fail to make this pivot will lose out. Watch this webinar and learn:

* How the Experience Economy is evolving and why companies need to get onboard to survive and thrive
* Why CIOs and technology executives are at the nexus of this shift and how they can enable their organizations to accelerate into the future
* Why the rules for customer engagement have changed along with recommendations for decision-makers to adopt
* Advice on how companies can strengthen their experience strategies now and into the economic future

Excelling in the Experience Economy

2020 is a year of uncertainty. But one thing is certain; the way we work has changed forever. Business Communication preferences and practices have had to change overnight to adapt for the new normal. 

Business communication requirements have changed and a new segment of workers who never had a choice to work from home are now forced to not only work from home, but to keep similar productivity levels. This has placed new demands on unified communications tools. Let's discuss the top three trends of 2020 shaping the Unified Communications business.

Riding the Innovation Wave: Top 2020 Unified Communications Trends

The arrival of a new cloud-based digital communication landscape—centered around always-on connectivity, multiple mobile devices, and an ever-growing number of communications modes—makes it clear that the way we work has forever changed. 

In this webinar, learn how to evaluate these new cloud communication and collaboration technologies in light of three key differentiators:

* How to ensure you have integrated suites and connection to other mission-critical apps
* How communication and collaboration technology can make your company more agile and innovative
* How you can improve business workflows, drive efficiency, and harness intelligence

Unified, Efficient, Agile: The Digital Workplace of the Future—and How to Prepar

Working from home has become the new norm and providing business continuity across your customer service organization is crucial to your bottom line. If your contact center is not prepared with the right tools, processes, and agent support to work from home, you may be putting your company's revenue at risk.

Join, our guest, Ian Jacobs, Principal Analyst, from Forrester Research, as he breaks down the right way to move your company’s contact center to a WFH agent model today, what strategies you can implement, and benefits of continuing WFH agents in the future:

* Planning your transition: using a cloud-based contact center platform to maintain business continuity as you enable WFH agents.
* Managing your operations: providing admins and supervisors with the tools they need to monitor WFH agents and make changes without needing IT help.
* Looking forward: reducing cost and improving productivity with a remote contact center.

How to Transform Your Contact Center in the Remote Work Era

In this increasingly distributed work world, close collaboration among employees can't be taken for granted. But what does it take to keep your employees engaged and motivated? In this interactive webinar, our panelists discuss the foundations of effective team dynamics, what workstream conversation and collaboration means today, and how collaboration tools can impact employee productivity.

Does more tech equal better team collaboration?

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Does more tech equal better team collaboration?

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