Avoiding the Pitfalls in Enabling Remote Agents

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Presented by

Jarvous Freeman, Vicki Kennedy, Elaine Lauritzen, Jason Cenamor, John Finch

About this talk

How can agents stay productive while working remotely? Remote work has quickly gone from a trend to a necessity, and the speed of this shift has hit the contact center particularly hard. How can you provide your customers with the same level of support they've come to expect, regardless of what is happening at the office or around the world? Join the executives who have been there —as they share their advice, strategies, and real-world experience on: How work-from-home can be the best solution for customer service Keys for success for a work-at-home agent model How technology allows agents to provide 5-star service, even while remote Presenter names: Jarvous Freeman - Director, Contact Center Solutions, Kaplan Higher Education Vicki Kennedy - Managing Director, Contact Center Technology, AAA Elaine Lauritzen - Managing Director, Delivery Engineering, Brigham Young University Jason Cenamor - Moderator and CPO, SINC USA John Finch - AVP Customer Engagement and Product Marketing, RingCentral
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