RingCentral Book Club Series: Courageous Cultures with Karin Hurt

Presented by

Karin Hurt, Author, Courageous Cultures; Shep Hyken, Customer Service and Experience Expert; Joanna Palmer, RingCentral

About this talk

Join this book club event as Shep Hyken and Karin Hurt discuss her latest book, Courageous Cultures. " With the “frontline” talking to customers all day, they hear feedback first-hand that needs to be shared with management and leadership. In addition, they are an incredible resource for ways to better serve the customer. With that in mind, the audience will leave with: Communication strategies to eliminate FOSU (Fear of Speaking Up) Techniques to empower customer-focused problem solving A process to tap into the best ideas from every team member And more!
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