Andrew Spence, independent workforce strategist; Mike Stowe, RingCentral; Graham Clark, McorpCX
There are more ways to contact customers than ever before, but this doesn’t always make it easy to truly connect. High volumes of messaging can fall on deaf ears if a company isn’t using the right communication medium. Between overwhelmed email inboxes and unwanted phone calls, many customers are disengaging from the conversation and can be surprisingly hard to reach. Not only does this weaken the business relationship, but it can have real material impact when it comes to missed appointments and disrupted staffing plans.
This doesn’t need to be the case, if businesses can meet their customers on their preferred channel: mobile. SMS communications are already a popular way to connect socially, yet they are underutilized in the business market. Companies of any size can leverage business texting to provide near-instantaneous speed of service to their customers, removing the friction of phone calls. With the right SMS partner, both SMBs and enterprise organizations can drive new engagement, create workflow efficiencies and cut costs.
In the latest installment of RingCentral’s webinar series, “The Future is Calling: How to Keep in Touch with Tomorrow’s Work Needs,” our panel of experts will deep dive into the far-ranging impacts of SMS business texting.
Tune in to learn more about:
— Why your current communication tactics may not be finding an audience
— How to leverage SMS efficiently in a business environment
— The multiple benefits of improved communication on business operations
— And much more