Supporting the New Era of Digital Patient Engagement

Presented by

Lance Mehaffey, Sr. Director, Healthcare PMM, RingCentral & John Poli Healthcare Industry Principle, RingCentral

About this talk

Towards the end of 2021, patient utilization of live video visits encountered a dip while other telehealth modalities experienced a jump. According to the 2021 Rock Health Digital Health Consumer Adoption Survey, satisfaction with live phone calls and asynchronous telehealth (using pictures) jumped by 30% and 41%, respectively.  As chronic care condition management, remote patient monitoring, and hospital at-home care models drive the new era of distributed, outcomes-based health service delivery, an equally new approach to how healthcare organizations engage and communicate internally and with patients needs disruption too.  A modern cloud-based communications system is foundational to supporting personalized patient encounters, creating virtual points of care, and improving operational performance.   Join us for this informative session to hear from experts on: How to support hybrid patient visits Optimizing patient scheduling call management Capturing and tracking reimbursable patient phone time

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