Part 5: The Good, the Bad and the Unexpected: What’s in Store for SMBs Next Year

Presented by

Andrew Spence, independent workforce strategist; Mukul Sheopory, RingCentral; Nick Cavalancia, technical evangelist

About this talk

The last few years have disrupted industry operations for companies of all sizes, but it has been particularly challenging for those without enterprise-level resources. To keep up with changing consumer expectations, small and medium-sized businesses (SMBs) have had to reexamine their business strategies and rise to the challenge of this new digital market. While some SMBs have been embracing innovation and implementing technology in new ways, the digital transformation doesn’t end here. Instead, 2023 is expected to usher in a new range of business priorities, products and platforms for small business. For some, 2023 will be about getting online and meeting customers where they prefer to shop. Those who have already invested in updating their digital infrastructures can look to upgrade their consumer experience and personalize their customer service. It’s not just the SMBs who are evolving; solutions providers have recognized the power of these businesses and are launching new technologies for these specialized markets. As a result, experts predict that 2023 will see continued growth and adaptation, thanks to newly accessible tools. In the fifth installment of RingCentral’s webinar series, “The Future is Calling: How to Keep in Touch with Tomorrow’s Work Needs,” our panel of experts will share their predictions for the near future of small business and identify the most important trends that SMBs should keep in mind. Tune in to learn more about: — Why best-in-class customer service will incorporate personalization — How workplaces will focus on accessibility — The technologies helping SMBs to embrace a digital-first approach — And much more
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