Is the Cloud Reliable Enough for Business Communications?

Manage webcast
Peter Bernstein, Senior Editor, TMC / David Lachicotte, Director of IT for DMEautomotive / Curtis Peterson, VP of Operations
Why should you trust the lifeline of your business to the cloud? In the midst of the rush to the cloud, businesses have concerns about bandwidth requirements, reliability and service levels, security, and call quality.

If you share these concerns, including any transition risks, then this eSeminar will help you to make an educated decision and allow you to uncover best practices in cloud communications

Join us to:

• Understand the trends driving increased adoption of cloud business communications solutions, with Peter Bernstein, Senior Editor, TMC.

• Get the inside scoop from David Lachicotte, Director of IT at DMEautomotive. DMEautomotive is an industry leader and RingCentral customer who has successfully transitioned their business communications to the cloud.

• Learn how cloud communications solutions like RingCentral address the challenges of reliability, security, and scalability from Curtis Peterson, VP of Operations at RingCentral.
Sep 18 2013
63 mins
Is the Cloud Reliable Enough for Business Communications?
Join us for this summit:
More from this community:

Collaboration and UC

  • Live and recorded (845)
  • Upcoming (18)
  • Date
  • Rating
  • Views
  • Channel
  • Channel profile
  • RingCentral Live - 7/31/2015 - Turning Office 365 into your Communications Hub Jul 31 2015 6:00 pm UTC 30 mins
    Jim Carrick, Sales Engineers, RingCentral
    This live demo will show you how you can seamlessly blend business communications into your cloud work environment, transforming Microsoft Office 365 into an enterprise-grade communications hub with an easy-to-use interface that is very simple for end-users to deploy and IT to manage.

    Make it easy for employees to initiate PSTN calls and SMS, view screen pops with relevant information, automatically log the calls, and more -- without ever leaving Office 365. You’ll also see how easy it is to add new users and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within Office 365
    •Views of customer profile and communications history
    •Automated ticket creation from calls
  • Does more tech equal better team collaboration? Jul 29 2015 5:00 pm UTC 45 mins
    Niel Levonius, Director, Product Marketing; David Van Der Steen, Product Marketing; Jim Payne, Product Marketing, RingCentral
    In this increasingly distributed work world, close collaboration among employees can't be taken for granted. But what does it take to keep your employees engaged and motivated? In this interactive webinar, our panelists discuss the foundations of effective team dynamics, what workstream conversation and collaboration means today, and how collaboration tools can impact employee productivity.
  • RingCentral Live - 7/28/15 - Turning Office 365 into your Communications Hub Recorded: Jul 28 2015 34 mins
    Ray Durham, Sales Engineers, RingCentral
    This live demo will show you how you can seamlessly blend business communications into your cloud work environment, transforming Microsoft Office 365 into an enterprise-grade communications hub with an easy-to-use interface that is very simple for end-users to deploy and IT to manage.

    Make it easy for employees to initiate PSTN calls and SMS, view screen pops with relevant information, automatically log the calls, and more -- without ever leaving Office 365. You’ll also see how easy it is to add new users and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within Office 365
    •Views of customer profile and communications history
    •Automated ticket creation from calls
  • RingCentral Live - 7/24/2015 – Integrate Cloud PBX into your Favorite Apps Recorded: Jul 24 2015 32 mins
    Josh Davis, Sales Engineer, RingCentral
    This live demo will show you how you can seamlessly blend business communications into your cloud work environment, creating an enterprise-grade communications hub with an easy-to-use interface that is very simple for end-users to deploy and IT to manage.

    Make it easy for employees to initiate PSTN calls and SMS, view screen pops with relevant information, automatically log the calls, and more -- without ever leaving their favorite apps. You’ll also see how easy it is to add new users and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within your business apps
    •Views of customer profile and communications history
    •Automated ticket creation from calls
    •And more!
  • Number porting 101: The What and When of Porting to a Cloud VoIP Phone System Recorded: Jul 23 2015 36 mins
    Troy Hess, Number Transfer Service Delivery Manager, RingCentral Inc
    Number porting is a meticulous process. You want to do the right thing at the right time, or you could throw off your transition schedule. We’ll take you through the timeline and point out the pitfalls so that you can transition to your new cloud phone system without a hitch.
  • RingCentral Live - 7/17/2015 – Turning ZOHO into your Communications Hub Recorded: Jul 17 2015 17 mins
    David Lee, Vice President of Platform, RingCentral
    This live demo will show you how you can turn ZOHO into your unified communications hub by integrating RingCentral.

    Make it easy for employees to make and receive calls, view screen pops with relevant information, and automatically log the calls without ever leaving ZOHO. You’ll also see how easy it is to add new locations and make changes as your business evolves with RingCentral’s cloud based communications system.

    Our expert presenter, David Lee, Ring Central’s Vice President of Platform, will walk you through how it works and answer your questions. You’ll see:

    •How to place calls with one click from within ZOHO
    •Pop-up screens with customer profile and call history
    •Automated ticket creation from calls
  • IT Experience: How I evaluated and Deployed Hosted VoIP Recorded: Jul 15 2015 37 mins
    Michael Parent, Systems and Network Administrator for a construction supply company
    Want an inside look at how someone else determined whether VoIP was right for their organization? Hear it from one of your fellow community members.

    Join Michael Parent, Systems and Network Administrator for a first-hand discussion of how he evaluated VoIP solutions, implemented his final choice, and his experience since then.

    Michael will cover:

    · Business needs: Why Hosted VoIP was an option

    · Technical evaluation: what to know, and what’s just hype

    · Hosted vs. on-premise vs. asterisk: pros & cons

    · Network readiness: what’s a must, what’s nice to have, and what’s a deal-breaker

    · Vendor selection: Tips to make this not a nightmare
  • RingCentral Live - 7/10/2015 – Integrating Communications, Workflow and BI Recorded: Jul 10 2015 31 mins
    David Lee, Vice President, Platform Products
    In this 30-minute web demo you’ll see how the RingCentral Connect Platform enables customers, System Integrators and ISVs to create innovate apps that expand your communication capabilities.

    Here’s what you’ll see:
    - Overview of the Connect Platform
    - Examples of what you can build
    - Case Studies
    - Live Demo

    Join us on Friday to hear how you can improve efficiency by integrating communications into your cloud-based applications with this easy to use developer platform.
  • RingCentral Live - 6/26/2015 – Complete Cloud Communications System Recorded: Jun 26 2015 29 mins
    RingCentral
    Join us for a live demo of RingCentral’s flexible, scalable, secure, and reliable cloud communications solution. A sales engineer will walk you through the features that have made RingCentral the choice for 300,000 business customers.

    You’ll see the RingCentral interface, learn best practices for using cloud communications including how to empower your mobile workers, and see how integrations with key business systems aid productivity.

    Get your questions answered in an open Q&A session.

    Tune in every Friday for RingCentral Live. You’ll see the latest innovations and features available on the RingCentral platform and best practices for leveraging cloud communications in your business.
  • Staying agile in the age of the customer: how the cloud powers contact center Recorded: Jun 24 2015 26 mins
    Niel Levonius, Director, RingCentral Product Marketing
    Forrester Research has stated that we are in the Age of the Customer. US Consumers say they’ve had unsatisfactory service interactions and want resolution on their terms. The proliferation of customer devices has shifted perspectives and expectations, increasing the need for companies to be available to customers across channels and on the customer’s terms. Join Niel Levonius as he discusses the age of the customer and how a cloud contact center supports the customer on their terms.
  • RingCentral Live - 6/19/2015 – Google Integration Recorded: Jun 19 2015 32 mins
    RingCentral
    Join us on Friday for a 30 minute live demo of RingCentral’s cloud communications system. A sales engineer will demo how you can boost productivity by integrating RingCentral with Google Gmail, Calendar, Docs, Contacts, and more, enabling users to:

    · Make and receive calls and business texts
    · Listen to voicemails
    · Schedule meetings or audio conferences
    · Increase Google Hangouts attendance to 1,000 with RingCentral conferencing, and more.

    A live Q&A Session will follow the demo.
  • Supporting a Growing Mobile Workforce with Cloud Communications Recorded: Jun 17 2015 34 mins
    Matt McGinnis, Senior Director, RingCentral Product Marketing
    The modern workforce is more mobile than ever before. Between 2013 and 2015, Gartner predicted an increase in mobile workers of nearly 30% globally. Matt McGinnis, Senior Director, Product Marketing will discuss the importance of cloud communications in supporting this shift and how IT can support an ever growing and dynamic mobile workforce.
  • When Does Hosted VoIP Make Sense? Recorded: Jun 2 2015 28 mins
    Joshua Davis, Team Lead, RingCentral Sales Engineering & John Ross, Manager, RingCentral Global Customer Care
    Where hosted VoIP fits in the array of business phone solutions? Joshua Davis, Team Lead, Sales Engineering, who was on the IT side managing telecommunications for over 10 years before joining RingCentral early in 2012, and John Ross, Manager, Global Customer Care, who knows his marketing hype from implementation reality, discuss four areas IT should review before choosing a category of business phone solutions:

    •Business/user needs
    •Networking & bandwidth requirements
    •IT resources and expertise
    •Budget parameters

    They list key factors to consider and the pros and cons of each telephony solution. Because the truth is, what’s right for company isn’t necessarily right for another.
  • RingCentral Live - 5/22/2015 – RingCentral Contact Center Recorded: May 22 2015 28 mins
    Marco Casalaina, VP Contact Center Solutions, RingCentral
    Join us this week for a special 30-minute live session on RingCentral’s new, comprehensive Contact Center solution. You’ll see how this new offering brings greater efficiency and effectiveness to call center teams and managers. It integrates seamlessly into RingCentral Office and Salesforce.com Customer service and support agents can engage customers with Voice, email, chat, SMS. Agents stay organized with the visual call flow editor and managers receive real-time reporting and historical dashboards.

    Tune in every Friday for RingCentral Live. We’ll show you the latest innovations and features available on the RingCentral platform and share best practices on leveraging cloud communications for your business.

    This session also features a live demo of RingCentral Office and an open Q&A session.
  • Distance Without the Disconnect: Maintaining Collaborative Environment Recorded: May 20 2015 30 mins
    Jim Payne, RingCentral Product Marketing Manager
    Jim Payne, RingCentral Product Marketing Manager, will discuss the importance of maintaining an actively collaborative environment amongst your distributed workforce to ensure productivity and engagement. Jim will tell us how a cloud business phone system has the right balance of flexibility and functionality to provide the direct-connect experience that was once only achievable in a closed headquarters-type location.
  • Mobility in the Workplace: Exploring New Ways to Collaborate Recorded: May 12 2015 62 mins
    Melissa Swartz, UC Strategies; Michael Monroe, WWT; Vipul Galal, BetterWorks; Matt McGinnis, RingCentral
    Last year, Gartner identified mobile computing as one of the top 10 strategic technology trends for 2015, as mobile devices begin hold a permanent role in day-to-day business operations, whether or not organizations have clearly defined BYOD policies set in place. But how can business and IT decision makers ensure that the mobile takeover actually improves in-office & long-distance collaboration and team productivity instead of becoming a distraction?

    Find out the answer to this question and more in this interactive panel session between some of the industry’s leading thought leaders and innovators. Attend live and join the conversation!
  • Integrating UC and Customer Service in the Cloud to Improve Response Time Recorded: Apr 28 2015 38 mins
    Paula Bernier, TMC; Fabio Ramos, RingCentral; Steven Larsen, Zendesk
    In our always-connected business world today, customers expect instant and seamless communications. Come learn how companies of all sizes can decrease response times, increase agent productivity and improve customer satisfaction while reducing demand for IT support.

    What attendees will learn:
    - Trends in customer care and communications – expectations in our always-on world.
    - Ways to offer consistent customer experiences across an array of communications mediums
    - How to enable high-definition voice and video collaboration to users – even those on mobile devices
    - Exciting new developments in integrated communications and customer
    - Ability to streamline communications in the cloud
    - How Zendesk and RingCentral integrations enhance customer satisfaction
  • Implementing a Cloud-based Communication System: 3 Key Components Recorded: Apr 22 2015 4 mins
    RingCentral
    Implementing a communication system for a growing business is no easy task. Between the time of design and implementation, a magnitude of factors may arise that require on-the-fly changes to the process. In this short video, hear about “zero-down implementation” that allows for flexibility in deploying a reliable system that is able to support the growing needs of the business. Learn more about:

    - Assembling an experienced team
    - Planning and designing phase
    - Deployment and training
  • RingCentral Live - 4/17/2015 – Zendesk Integration Recorded: Apr 17 2015 33 mins
    RingCentral
    Join us this week for a special 30-minute live session on how RingCentral integrates with Zendesk for improved workflow and increased productivity.

    Tune in every Friday for RingCentral Live. We’ll tour the RingCentral interface, discuss the latest innovations and features available on the RingCentral platform, and share best practices on leveraging cloud communications for your business. This session also features a live demo of RingCentral Office and an open Q&A session led by a Sales Engineer.
  • RingCentral gives Coldwell Banker communications flexibility at reduced cost Recorded: Apr 15 2015 11 mins
    Paul Clowser, Director of IT
    Coldwell Banker Mid-America Group is a real estate brokerage with approximately 200 agents in central Iowa. Recently the company switched from an expensive Avaya PBX system to a RingCentral cloud communications solution. Director of IT Paul Clowser says, “Agents now have much more control over their needs without having to contact IT.”
Take control with cloud based phone systems
RingCentral provides cloud business phone systems designed for today’s mobile and distributed business world. Join us for our weekly interactive product demos or our monthly eSeminars, which highlight best practices for leveraging today’s communications trends for your business.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Is the Cloud Reliable Enough for Business Communications?
  • Live at: Sep 18 2013 6:00 pm
  • Presented by: Peter Bernstein, Senior Editor, TMC / David Lachicotte, Director of IT for DMEautomotive / Curtis Peterson, VP of Operations
  • From:
Your email has been sent.
or close
You must be logged in to email this