Warranty claims have direct financial impact on manufacturers and add substantial indirect costs from degradation of a company’s brand image, reduced customer loyalty, and potential legal liability. When manufacturers analyze their “after the fact” warranty data, it’s too late to identify issues proactively and be able to respond to reduce risk.
Enter the era of the Internet of Things (IoT). The IoT has revolutionized how automotive, aerospace, and industrial equipment manufacturers design, manufacture and support their products. It can also revolutionize warranty analytics. As products become smart and more connected, manufacturers have access to billions of streaming data points. With new tools and methods, companies can look deeply into detailed warranty data, anticipate product failures, and resolve them proactively in the design process to avoid costly repairs or negative impacts to their brand.
In this one-hour webinar, provided through the strategic business relationship between Hortonworks and EY, we will discuss how manufacturers can:
• Create actionable intelligence from massive amounts of structured and unstructured warranty data.
• Proactively identify and replace defective components, reduce costly product recalls, better manage warranty spend, set reserves, detect potential fraud, and improve customer satisfaction.
• Grant Bodley, General Manager, Hortonworks Global Manufacturing
• Scott Schlesinger, Principal, Americas IT Advisory at EY