The Age of the Digital Insurance Customer and Importance of the Analytical 360

Presented by

Karen Pauli, Strategy Meets Action, Bill Whittemore - Kevin Claybon at Clarity Insights, Cindy Maike, Hortonworks

About this talk

Every insurance company regardless of line of business is focused on enabling the digital customer experience with the goal of enhanced profitability, lowering costs and creating stronger customer loyalty. However, many are struggling to achieve this goal challenged a history policy and/or product based business models. Additionally, many continue to use a traditional MDM based approach to solve the customer data. During this roundtable-based webinar we will discuss how to look at your customer operational data, big data and third-party customer data differently. The panel will discuss the differences between an analytical approach vs. an operational approach; how best to account for the differences in dynamic vs. static customer data; and what approaches have been most successful in the insurance industry. Speakers: Karen Pauli, Principal at Strategy Meets Action Bill Whittemore, Associate Partner – Insurance and Financial Services at Clarity Insights Kevin Claybon Principal Consultant at Clarity Insights Cindy Maike, GM of Insurance Solutions at Hortonworks.

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Founded in 2011 by 24 engineers from the original Yahoo! Hadoop team, Hortonworks has amassed more Hadoop experience under one roof than any other organization in the world. Our team works every day to enhance the Hadoop core, creating new code to improve the open product we have stewarded since its inception. Simply put, we are your best choice to support you in your Hadoop journey.