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Enterprise-Class IT Systems Management Solutions Through Integrated Automation

Attend a product demo for a high-level introduction to Kaseya and see for yourself what Kaseya can do for MSPs and IT departments and why over 50% of the MSPMentor Top 100 MSPs use Kaseya.

Kaseya is the leading global provider of IT Systems Management software. Our solutions empower everyone - from individual consumers to large corporations and IT service providers - to proactively manage and control IT assets remotely, easily and efficiently from one integrated web-based platform.

Join us and learn how to get ahead with the following:

· Deliver an effective and scalable service
· Discover unmanaged machines, automate agent deployment and gather comprehensive audit and inventory information
· Offer remote assistance without interrupting the end user and proactively monitor your or your clients’ infrastructure
· Provide full Patch Management from the same platform
· Increase efficiency within your IT infrastructure and revenue

Don’t miss out on your chance to learn more about the industry's ONLY "all in one" IT service management solution.
Recorded Jul 23 2013 33 mins
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Presented by
Chris Brightwell, Senior Engineer, Kaseya
Presentation preview: Enterprise-Class IT Systems Management Solutions Through Integrated Automation

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  • Enterprise-Class IT Systems Management Solutions Through Integrated Automation Recorded: Jul 23 2013 33 mins
    Chris Brightwell, Senior Engineer, Kaseya
    Attend a product demo for a high-level introduction to Kaseya and see for yourself what Kaseya can do for MSPs and IT departments and why over 50% of the MSPMentor Top 100 MSPs use Kaseya.

    Kaseya is the leading global provider of IT Systems Management software. Our solutions empower everyone - from individual consumers to large corporations and IT service providers - to proactively manage and control IT assets remotely, easily and efficiently from one integrated web-based platform.

    Join us and learn how to get ahead with the following:

    · Deliver an effective and scalable service
    · Discover unmanaged machines, automate agent deployment and gather comprehensive audit and inventory information
    · Offer remote assistance without interrupting the end user and proactively monitor your or your clients’ infrastructure
    · Provide full Patch Management from the same platform
    · Increase efficiency within your IT infrastructure and revenue

    Don’t miss out on your chance to learn more about the industry's ONLY "all in one" IT service management solution.
  • Searching For ITSM Tools? 3 Reasons Why You Should Look Beyond the Help Desk Recorded: Jul 23 2013 33 mins
    Michael Pott, Product Marketing Manager, HP ITSM Solutions; Marco Sangiorgio, ITSM Practice Lead, HP
    Trends like the cloud, software-as-a-service (SaaS), social media, mobility and consumerization of IT drive an increasing demand for a user-centric IT. To fulfill this demand while at the same time increasing IT's efficiency, IT organizations need to look beyond the traditional help desk when searching for ITSM tools. Just throwing more functionality and capabilities on the help desk cannot live up to the new way that users want to deal with IT and related services.

    In this session we will discuss how this translates into 3 reasons why IT organizations want to look beyond the traditional help desk in search for ITSM tools: achieve a higher maturity to deliver and support high quality services, become a more efficient IT organization and meet user expectations risen from how users interact with IT services day-to-day via mobile devices and social media.

    Finally, we will discuss what characteristics an integrated ITSM solution should come with when looking beyond the help desk.
  • Hybrid IT Service Management Demonstration by FrontRange Solutions Recorded: Jan 17 2013 30 mins
    Jim Blayney, Director of Product Marketing & Freddy Acheampong, Sr. Sales Engineer
    You may be trying to decide if it’s time for new IT Service Management solution and you, like many of your peers are faced with a number of challenges being placed on IT departments every day. As part of that decision making process, you’re also probably questioning what compromises you may need to make to overcome those challenges. Questioning whether it’s more important to focus on lowering costs OR try to improve service quality; or deciding on a point solution OR one that can grow with you down the road. And on top of that, you’re probably also thinking about whether to deploy your solution in the cloud OR on premise. Decisions…decisions…. But wouldn’t it be nice if you didn’t have to pick one OR the other?

    Let’s take a look at how HEAT Hybrid IT Service Management solution delivers on the promise of a truly integrated service delivery life-cycle solution make a real impact to your business without having to make any compromises.
  • Use ITSM Investment to Extend into the IT ecosystem & Support Service Delivery Recorded: Jan 17 2013 30 mins
    Jeffrey Moloughney and Paul Fernandez, BMC Software
    If you’re looking for the boring old session focused on ITSM features like incident, problem, change, blah, blah, blah, and the typical pitch on how these features said can ‘improve’ service delivery, this session is not for you. During this session the Remedyforce team will show you firsthand how the ITSM application utilizes the industry leading force.com platform to support an end-to-end service delivery process with the most innovative tools found in our market today. Learn how platform capabilities can; help the service desk collaborate with the business, automate the entire service delivery process, integrate into third party solutions (anywhere from Asset Management to AppExchange Solutions), and enable anyone to configure, extend and support their own modern, IT business practices.
  • CA Nimsoft Service Desk -- Delivery in the Cloud, Value on the Ground Recorded: Jan 17 2013 31 mins
    Ian Power, Senior Consultant, CA Nimsoft
    Is there anything new under the sun? CA Nimsoft Service Desk provides a new paradigm for Service Management. It delivers essential, end-to-end Service Management in a powerful but flexible solution. The focus is less on the toolset and more on how that toolset helps the support organization achieve its objectives. Driven by the convergence of several trends in the IT Service Management market, the core principles of CA Nimsoft Service Desk include Software-as-a-Service (SaaS) delivery, easier implementation and maintenance, “pragmatic” ITIL, usability, collaboration and lower total cost of ownership.

    Ian Power, has worked for CA Nimsoft for over 18 months, specializing on CA Nimsoft Service Desk. Previously he worked for a Service Management Implementation partner for 4 years where he did Pre-Sales, Process Workshops, Project Scoping, Implementation and Project Management. He has also worked in Technical Support and Help Desk roles in the Financial and Consumer Electronics industries.

    Ian has lost many illusions about Service Management in the place where ITIL meets the real world but still believes a correctly chosen, properly implemented toolset can add massive value to an organisation.

    Ian once scored 52 goals in a single season and compered a rock concert. Apart from that he is terribly ordinary.
  • Cherwell Software: Who We Are and How We Can Help You Deliver Business Value Recorded: Jan 17 2013 30 mins
    Simon Kent, Head of Business Professional Services, Cherwell Software
    Who is Cherwell? – Heritage, Culture, Market Positioning
    What is Cherwell? – How Cherwell Can Help Deliver Business Value
    Why Cherwell? – Customer Success and What’s in It for Customers

    Simon Kent, Head of Business Professional Services, Cherwell Software. Simon is a veteran of the IT Service Management software industry reaching back 19 years and 26 years in IT. He builds upon his experience as former co-founder & co-owner and Director of Customer Services at ICCM, augmented with the longevity and experience of service management software consulting with hundreds of clients across multiple sectors, organisational structures and business operating models. He is a fervent campaigner of common sense, team work, process improvement and efficiency focused on increased customer adoption, customer success and business relationships.
Explore the capabilities of IT Service Management tools
With the amount of ITSM products in the market, it has become challenging to decide which tool is right for your organization. Join this "demo" channel to explore the capacities that the IT Service Management vendors have to offer and to obtain a comprehensive view of the latest solutions available.

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  • Title: Enterprise-Class IT Systems Management Solutions Through Integrated Automation
  • Live at: Jul 23 2013 1:00 pm
  • Presented by: Chris Brightwell, Senior Engineer, Kaseya
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