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Starting Up Success: 6 Steps to Revive and Motivate Your Customer Success Team

It's a new era, and Customer Success has become a critical component to retention and profitable customer relationships for companies around the world. Caution: traditional, reactive technical support or customer support won't cut it.

To ensure your customers are fully engaged and receiving a higher value from your product than they ever expected, you need a proactive, high performance Customer Success team. In one hour, join The Resumator's VP of Customer Success, Kristen Hayer, as she discusses how, including:
- Taking an honest look at your current team performance (and taking action)
- Setting expectations that drive team and individual performance
- Discovering the ROI of effective one-on-one coaching
- Training and development that deliver (and keep delivering)
- Attracting and hiring for high performance and killer cultural fit
- Creating an account management and onboarding model that works for you
Recorded Oct 15 2014 64 mins
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Presented by
Kristen Hayer, VP of Customer Success, The Resumator
Presentation preview: Starting Up Success: 6 Steps to Revive and Motivate Your Customer Success Team

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  • Title: Starting Up Success: 6 Steps to Revive and Motivate Your Customer Success Team
  • Live at: Oct 15 2014 4:00 pm
  • Presented by: Kristen Hayer, VP of Customer Success, The Resumator
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