Forrester Webinar - Proficiently Producing Productive People

Presented by

Art Schoeller, Vice President, Principal Analyst, Forrester; Mayur Anadkat, Director of Product and Solution Marketing, Five9

About this talk

This webinar will explain how contact centers can improve their agent productivity, and how that effects overall company bottom line. Join Five9 guest Forrester Research analyst Art Schoeller as he explains the value of top-notch behind the scene tools in your contact center. As customers continue to demand higher quality service interactions, the contact center agent has had to step up to the challenge. But is the technology behind the scenes promoting these improvements, or hindering the entire process? Between self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the scenes in your contact center enables agents to not only better serve customers, but improve efficiency and ultimately sell more. Attendees of this webinar will learn: •How to handle increasingly complex customer interactions •What to look for to efficiently manage multiple channels •Additional tools that agents should have at their fingertips to better answer customer inquiries

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