People and Performance – Measuring the Impact of Human Capital

Presented by

Angela Baron, Advisor, Employment Relations, CIPD

About this talk

What gets measured matters! Notoriously difficult to measure the human contribution has often been neglected in organizational decision making. The result is that important strategies are agreed with little or no knowledge of whether the capacity is there to deliver. For a number of years now the CIPD has been working in the area of human capital looking at how organisations generate and use meaningful data to inform stakeholders of the contribution of people to business. Different stakeholders need different information. Managers need to know how to manage people to ensure their efforts are directed on the right thinks and that they are encouraged to share and develop both their personal skills and organsiational knowledge, external stakeholders want to know how the organization is going to meet their needs whether it be for excellent service, return on investment or continuous innovation. This session will look at the issue of human capital and how we can gain greater understanding of the value and contribution of people to inform multiple stakeholders with a view to maximizing performance.

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